MTN Zambia
MTN Zambia
Posted Job
3 months ago

FinTech Customer Value Management Specialist

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Job Description


  • Develops and implements the medium to long-term strategy for Customer Value Management proposals and ensures alignment of the initiatives undertaken in line with the group strategy and mandate
  • Analyses customer base trends and highlights areas of the business that needs to be developed further to increase customer usage, revenue and retention
  • Analyses customer base revenue and usage to determine upsell and cross sell value propositions
  • Owns the development and implementation of the CVM programs and projects, ensuring localized nuances specific to the region are adequately factored in
  • Leads campaign design, production, test, roll-out, assessing commercial return and evaluation
  • Monitors and ensures all local CVM campaigns are reliably executed in systems and other customer touch points
  • Translates business requirements and CVM strategy into data related insights
  • Analyses customer base trends and highlights areas of the business that need to be developed further to increase customer usage, revenue and retention
  • Constructs, implements / fine-tunes methods, processes / systems to enhance effectiveness / meet OpCo goals
  • Provides monthly reporting on impact both financially and operationally CVM Management programs
  • Manages the post-activity reports and in-depth performance evaluation to determine how existing decision rules can be enhanced to drive increased business benefits
  • In line with Group guidelines prepare the detailed Monthly BTL Plans to be followed by the Campaign Management team. Report progress, risks, and issues to be acted upon.

Candidate Requirements:

  • Grade 12 certificate with 5 credits or better of which English and Mathematics are a must
  • Degree IT or any related discipline
  • Relevant post graduate qualification is an advantage
  • A minimum of 4 to 6 years’ total experience in a similar position with at least 2 years in a managerial role
  • Experience in Fintech, banking or Financial Services is preferred
  • Experience in developing and deploying CVM campaigns in the Telecom/Financial/Consumer industry
  • Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred.

Women are strongly encouraged to apply

  • Hand delivered applications will not be accepted. and closing date for accepting applications is 9th September 2022.
  • Please note that only shortlisted candidates will be contacted.

Method of Application

Submit your CV and application on company website:

MTN Zambia image
MTN Zambia
Mobile voice and text
Mobile business services
Phones & Accessories
Mobile money
This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.