Customer Insights Analyst – IRC227603

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Job Description

at Zambia, Lusaka, Zambia in FNB Zambia Human Capital

About us, purpose, experience and qualifications

about us

There is no about us detail available.


  • To support the business function by coordinating activities and projects linked to Customer Experience strategies and objectives

Experience and qualifications

Minimum Qualification

  • Relevant Commercial diploma with specialisation in marketing management or market research
  • Experience – 1 to 3 years experience in a similar environment
  • Additional information and responsibilities
  • additional requirements


  • Identify and utilise opportunities to assess and improve own performance
  • Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
  • Deliver customer service through adherence to quality service standards
  • Contribute to cost efficiencies through responsible utilisation of work related resources
  • Ensure operational excellence through the delivery of work processes according to defined quality standards
  • Support with root cause analysis, common themes and coordination with key stakeholders around intervention to address customer experience gaps
  • Provide and effective and efficient administration service
  • Contribute to teamwork and inclusivity within own team

Method of Application

Submit your CV and application on company website:

First National Bank Zambia Ltd (FNB) image
First National Bank Zambia Ltd (FNB)
Personal banking
Business banking
Corporate finance
Electronic payment systems
First National Bank Zambia (FNB) is a subsidiary of the South African banking group FirstRand Group, with operations in Botswana, Lesotho, Mozambique, Namibia and Swaziland. Established in 2009 in Zambia it offers a wide range of banking products, including cheque and savings accounts, personal and home loans, student loans, mortgage loans, business loans, credit and debit cards, vehicle finance, investments, online and mobile banking as well as corporate finance.