Investrust Bank Plc
Investrust Bank Plc
Posted Job
28 days ago

Call Centre Agent (x1)

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Investrust Bank Plc (IBP) is looking for suitably qualified, vibrant and self-motivated individuals to fill the positions that have fallen vacant as below:

Retail Banking

Grade: IBP2

Department: Retail and Business Banking

Location : Head Office

Reports to: Team Leader - Call Centre

Purpose of job

To make business outbound calls and receive inbound business calls, respond to customer e-mails/social media

queries, and provide service to customers over the telephone.

Key Responsibilities

  • Receives incoming calls on general customer queries.
  • Makes outgoing calls for unit projects, follow up on logged
  • queries and conduct mystery shopping.
  • Responds promptly to customer queries that do not require a follow up/escalation to resolve the matter.
  • Works ? on cross-sell data files generated by the Team Leader to improve customer Vertical Service Index (VSI).
  • Ensures all targets for projects and mystery shopping are met.
  • Logs in complaints, compliments and queries that require additional assistance from another department/branch
  • in order to be resolved.
  • Submits the following reports and logs; calls received, calls made, customer compliants/compliments and queries
  • received.
  • Provides customers with product and service information.
  • Adheres to company standard customer service guidelines.
  • Participates in team building projects for the department.
  • Ensures costs are maintained and managed effectively.
  • Performs any other duties assigned by management from time to time.

Qualifications and experience

  • Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English.
  • Certificate in Marketing or relevant Business field.
  • Minimum of two (2) years’ experience in a Sales field or Call Centre environment and extensive banking experience.

Method of Application

Click on the link for more details on the requirements below:

Applications, supporting documentation and CVs should be emailed to:

Investrust Bank Plc image
Investrust Bank Plc
Personal banking
Business banking
Corporate finance
This is a public limited liability company, incorporated under the Companies Act of 1994. Investrust Bank conducts commercial and retail banking services and has a primary listing in the Lusaka Stock Exchange. The bank is committed to providing outstanding value for money, cost effective and efficient products and services to its customers. Investrust Bank's major strengths lie in their ability to provide quick and efficient products and services.