Investrust Bank Plc
Investrust Bank Plc
Posted Job
28 days ago

Enquiries Clerk (x8)

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Investrust Bank Plc (IBP) is looking for suitably qualified, vibrant and self-motivated individuals to fill the positions that have fallen vacant as below:

Grade: IBP2

Department: Retail and Business Banking

Location: Freedom Avenue x1, Kabwe x1, Kitwe x1, Lumwana x1, Chipata x1, Levy x1, Mumbwa Road x1, Choma x1

Reports to: Operations Assistant

Purpose of job

To deliver high quality customer service to clients and ensure high service standards are maintained within the

banking hall.

Key Responsibilities

  • Ensures customers are directed to correct counters for assistance.
  • Resolves enquiries by identifying quick-kill queries and resolving them directly with the customer.
  • Observes manning of cashiers/inquiries counters and provides feedback to Branch Manager or team leader when
  • counters are not adequately staffed throughout the day.
  • Ensures good physical appearance of branch image (inside and outside).
  • Assesses customer needs and facilitates their resolution thereof.
  • Implements and maintains the Branch Service Plan, Standards and Service Targets.
  • Attends promptly to customer complaints and quick resolution of the same.
  • Ensures adherence to service standards.
  • Introduces and maintains effective merchandising.
  • He/she is always ready to serve customers and dresses in a manner that is professionally appropriate.
  • Understands the needs and wants of the customer.
  • Provides customers with solutions and alternatives to satisfy their needs and wants (sell and cross sell).

Qualifications and experience

  • Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English.
  • Diploma in Business Administration, Banking and Finance or any relevant business field.
  • Minimum of one (1) year experience in Sales or Product Development in a Retail Banking environment.
  • Proven experience in managing and reporting on business sales/financial results.

Method of Application

Click on the link for more details on the requirements below:

Applications, supporting documentation and CVs should be emailed to:

Investrust Bank Plc image
Investrust Bank Plc
Personal banking
Business banking
Corporate finance
This is a public limited liability company, incorporated under the Companies Act of 1994. Investrust Bank conducts commercial and retail banking services and has a primary listing in the Lusaka Stock Exchange. The bank is committed to providing outstanding value for money, cost effective and efficient products and services to its customers. Investrust Bank's major strengths lie in their ability to provide quick and efficient products and services.