Room Attendant

Job Description

A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.

What will I be doing?

Responsibilities

• Specifically, you will be responsible for performing the following tasks to the highest standards
• As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience.

A Room Attendant will also be required to manage guest requests:

• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Undertake regular deep cleaning tasks
• Restock and maintain trolley on daily basis
• Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
• Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
• Be environmentally aware
• Dispose of waste accordingly
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

Skills:

• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow
• A Room Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
• A minimum of a certificate in Hospitality related course
• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Ability to work on their own or in teams
• Flexible and reliable

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hotel experience
• Experience in a similar position

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations:

Hilton Garden Inn – Lusaka

Schedule

Full-time

Brand

Hilton Garden Inn

Shift

Day Job

Job Level

Team Member

Job

Housekeeping and Laundry

Method of Application

Submit your CV and application on company website: