Precision Recruitment International
Precision Recruitment International
Posted Job
about 1 month ago

Service Manager

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Job Description


Our client is an international earthmoving equipment and solutions provider and is looking for a Service Manager to grow the division revenue by 30% and increase the company’s technical capacity and capability on a regional level.

Qualifications needed:

  • Qualified mechanical/industrial/electrical engineer or technician with financial & management qualifications
  • Minimum 10 years’ experience in supply/manufacturing industry
  • Managed a rebuild center
  • Industrial engineering
  • & systems exposure
  • Tech solutions in customer service
  • ERP systems e.g.: SAP, Pronto, ITOP
  • Registered with EIZ or equivalent body
  • Exposure to business planning/budgeting processes

Job Description:

  • Sell labour/technical skills to mining, energy, and construction customers
  • Planning customer service approach, troubleshooting assistance, minor & major repairs, planning rebuilds of products in the field workshop
  • Ensure profitability to the business
  • Effectively deploy resources to service customers
  • Efficiently delivery quality and professionalism
  • Manage large operations with multiple sub units
  • Ensure highest safety and quality standards
  • Oversee 4 sub units: 1) Workshop 2) Field Service 3) Technical Support 4) Costing Operations
  • Responsible for managing service operations: 1) Productivity 2) WIP (Work in Progress) Management, Quality, Departmental Overheads, Supplier Relationships
  • Execute development strategy for technicians and specialists

What is expected of you:

  • Implement PPM in service department
  • Apply ISO 9001:2015 standards in detail
  • Manage warranty provisions to reduce BEC costs
  • Apply OHS Act requirements and relevant legislature
  • Wear management analysis on abrasion products
  • Analyse fleet production and costs
  • Manage service internal audit reviews
  • Produce department business plan and budget with detailed indication of objective, projects, action plans, expenses, turnovers, cost of sales, and gross profits
  • Use KPIs to drive service excellence
  • Project Management

People Skills:

  • Excellent leadership skills managing large divisions
  • Talent development
  • Performance Management
  • Manpower planning and forecasting
  • Ability to identify strength and weaknesses of individuals and empower them through appropriate task assignment, coaching and mentoring
  • Strong analytical skills
  • Strong planning competencies
  • Extreme attention to detail
  • Excellent report writing skills

Method of Application

Submit your CV and application on company website:

Precision Recruitment International image
Precision Recruitment International (PRI) is a privately owned recruitment company with offices in Zambia, Zimbabwe (HQ) and Mozambique. It has positioned itself to provide high quality recruitment services by acquiring the best possible prospects and placements. It does this by pro-actively building relationships with people in developing industries in the various regional countries. PRI uses a wide range of techniques that include specified 'search and selection' methods and contingent-based recruitment techniques.