Retail Store Manager (Electronics)

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Job Purpose

The Retail Store Manager will ensure sales volume increases while maintaining an environment focused on the customer. Trains new and existing employees in customer service, brand awareness, and store policies to offer the best shopping experience.

Summary of Key Responsibilities:

  • Oversees and manages store staff, including recognizing new training opportunities, providing feedback, enhancing sales abilities, and developing staff members
  • Develops sales plans of action together with assistant store managers
  • Communicates store goals, brand awareness, and company messages to team members while promoting product knowledge
  • Assesses team member performance and delivers performance reviews
  • Makes changes to team member status and job duties
  • Recruit and train new store staff
  • Keeps costs minimal while remaining accountable to profits
  • Creates a customer-service focused environment where the best possible customer experience is the top priority
  • Ensures that employee training and work habits centre on customer service
  • Reports sales, visual presentations, team member development, and store performance
  • Creates employee schedules and manages hourly employee time recording and payroll
  • Ensures that visual marketing and merchandising of store meets established brand standards requirements.

Required Skills:

  • Sales and marketing skills.
  • Should be in a position to handle stock (Receive/ Post/ Despatch and stock accountability)
  • Good leadership Skills
  • Inter-personal skills
  • Positive attitude towards work
  • Good Public Relations Skills
  • Maturity

Primary Areas of Accountability:

Qualifications and Experience

  • Diploma in Business Management or any related field
  • Must have a minimum 3 years of experience in retail management
  • Working as a Shop Manager in an Electronic or Phones Shop will be a plus
  • Knowledge of using computerized accounting packages.
  • Must be willing to work anywhere in Zambia

If you meet the minimum hiring requirements for the above position, please email your CV and Cover letter clearly stating your salary expectations to this email:

Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 21 days of the closing date of the advert, please consider your application unsuccessful.


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Brilliance Executive Management Consultancy Ltd
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A consulting firm that is focused on offering the best human resource solutions to the business community. Services offered include recruitment and selection, training and development, organisational transformation, as well as research and strategic information. With a team of qualified and experienced professionals, Brilliance Executive Management Consultancy - BEMCONSULT is able to offer a superior service.