MTN Zambia
MTN Zambia
Posted Job
about 1 month ago

Indirect Sales Coordinator – Mobile Home Broadband (Kitwe)

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Job Description


  • Provides inputs for the development of the business plan for Segment as requested;
  • Assesses product and service needs and prepares proposals for solutions within our value proposition for Enterprise clients and provides input in the process of developing relevant solutions that answer to client needs;
  • Develops, Manages and promotes Home pack and Mifi sales through existing and new channels;
  • Ensures optimal placement of Direct Sales Argents through all available channels for optimal results including support of Dealers, connect stores and service centre initiatives;
  • Processes the service contract for new clients following MTNZ policy and established procedure. Maintains client file by filing all relevant documentation;
  • Processes provisioning through Sales Support, for products and services for new clients;
  • Conducts education sessions for new clients to ensure that clients understand and optimise the use of new products and services, leading to high satisfaction levels;
  • Interacts regularly with clients to ensure that a high level on-going technical support post implementation of solutions and the resolution of billing and other issues that may arise within agreed Service Level Agreement;
  • Escalates issues beyond their authority to resolve to ensure that products and services continues to meet client expectations;
  • Develops and maintains good business relationships with clients which enables us to quickly and amicably resolve client challenges, enhance goodwill and loyalty and increase the chances of additional business;
  • Provides information for the analysis of client account performance for purposes of optimising sales and penetration into existing Enterprise customers through appropriate life cycle management to grow revenues and value;
  • Applies MTN Enterprise policies and principles appropriately in all acquisition and retention activities;
  • Ensures that clients meet their payment obligations on a timely basis, ensures, in liaison with the Credit team that all accounts in their area are sitting within the allowable credit period;
  • Conducts sales and exceeds revenue targets.


  • Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
  • Business/Marketing or equivalent professional Diploma;
  • Valid Manual Drivers License which is two (2) years from the date of first issuance;
  • 2 years’ experience in a sales environment and at least 1 year experience in Telecommunications.
  • Women are strongly encouraged to apply

Hand delivered applications will not be accepted and closing date for accepting applications

Note: that only shortlisted candidates will be contacted

Method of Application

Submit your CV and application on company website:

MTN Zambia image
MTN Zambia
Mobile voice and text
Mobile business services
Phones & Accessories
Mobile money
This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.