Team Leader Direct Sales Agents: Kitwe (1) Lusaka (X1)

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The Zambia Industrial Commercial Bank Limited (ZICB) is committed to meeting its mission of supporting its customers’ wealth creation and growth through provision of customer-centric banking solutions to its chosen segments in support of commercialisation and industrialisation of the Zambian economy. In line with its mission, the Bank is seeking to recruit highly motivated, result-oriented, well qualified and experienced professionals to fill the following vacancies:

Purpose of Role:

To create leads, coordinate sells activities and manage performance of the DSAs to ensure that the Bank’s products and services are sold in line with the Bank’s guidelines. To provide administrative support to Management in ensuring seamless operations of the Direct Sales Agents within their location whilst building long-term profitable customer relationships.

Qualifications and Experience:

  • Grade 12 School Certificate or GCE equivalent.
  • Diploma in Marketing, or Business Administration or in any relevant field.
  • At least two (4) years of Supervising Direct Sales Agents
  • Skills Required to Undertake the Role:
  • Managerial, Planning and Organisation skills
  • Excellent Communication skills in both oral and written English
  • Presentation skills
  • Teamwork
  • Decision-making
  • Time keeping
  • Analytical skills
  • Listening skills
  • In-depth knowledge of liability products and the retail banking industry including the applicable regulations and guidelines of the Banking & Financial Services Act
  • Thorough understanding of target customer segmentation and alignment of relevant products accordingly.


  • Commission Based

Method of Application

Send/Take your CV’s, photocopies of your academic/professional qualifications and any other relevant documentation in support of your application to either one of the following:

The Head Human Capital,

Zambia Industrial Commercial Bank Ltd,

Head Office,

Central Park,

Corner of Cairo & Church Roads,

P.O. Box 30228,


The Branch Manager

Zambia Industrial Commercial Bank Ltd

ECL Mall Branch

Freedom Avenue

P.O. Box 20609


Include your daytime and reachable telephone and/or mobile numbers which should be clearly stated. Kindly note that only shortlisted candidates will be contacted.

Applications should reach the above listed office

Application deadline
30 Jun 13:24