First National Bank Zambia Ltd (FNB)
First National Bank Zambia Ltd (FNB)
Posted Job
about 2 months ago

Business Process Specialist C – IRC223541

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Job Description

at Zambia, Lusaka, Zambia in FNB Zambia Operations

About us, purpose, experience and qualifications

about us

There is no about us detail available.


  • Responsible for overall delivery of end-to-end solution process design enhancements and optimisations.

Experience and qualifications

  • Relevant Degree.
  • 3-4 years related.
  • Additional information and responsibilities
  • additional requirements


  • Conduct process analysis.
  • Define key and critical processes.
  • Drive process improvement initiative.
  • Change Management of processes and workflow implementation.
  • Act as an advocate for key processes within Segment.
  • Take ownership of key processes.
  • Manage workflow system – i.e. AWD.
  • Identify and resolve processes breakdowns and failures.
  • Minimize unnecessary hand-offs (cross-functional), inputs and outputs.
  • Eliminate waste and time-consuming process activities.
  • Develop methods & am pamp procedures documents.
  • Provide reports and updates on process performance initiatives – i.e. MIS.
  • Conduct process training to ensure common understanding of processes by all users.

Method of Application

Submit your CV and application on company website:

First National Bank Zambia Ltd (FNB) image
First National Bank Zambia Ltd (FNB)
Personal banking
Business banking
Corporate finance
Electronic payment systems
First National Bank Zambia (FNB) is a subsidiary of the South African banking group FirstRand Group, with operations in Botswana, Lesotho, Mozambique, Namibia and Swaziland. Established in 2009 in Zambia it offers a wide range of banking products, including cheque and savings accounts, personal and home loans, student loans, mortgage loans, business loans, credit and debit cards, vehicle finance, investments, online and mobile banking as well as corporate finance.