Customer Success Agent x7

What’s JABU?

JABU is a B2B e-commerce & distribution marketplace, offering tech-enabled, route-to-market development & merchandising for FMCG brands in undeveloped areas while helping unbanked businesses grow through efficient delivery, an affordable product basket, inventory management and credit facilities.

Your tasks:

• Register orders from Field Sales Agents in the system
• Identify and reach out to new customers for feedback on their first experience, understand their goals and current business situation
• Interact with prospects and customers via inbound or outbound calls to provide information and assistance
• Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
• Use computer systems to track, gather information, and/ or troubleshoot customer issues
• Clearly communicate the progress of daily/ weekly/monthly/quarterly initiatives to internal and external stakeholders
• Analyse customer information and their needs to recommend potential products or services
• Process transactions and reply to inquiries about products and services
• Identify and escalate priority issues

Qualifications / Skills:

• High school diploma
• Proven experience as a customer care representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English, Nyanja and Bemba.
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

Method of Application

To apply for this job email your details to this email below: