Manager, Control Assessment and Assurance

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Job Description

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Role Responsibilities:

Manager Control Assessment and Assurance is responsible for the providing oversight on all Operational Risk Management in CPBB credit. A senior management role involving performance of periodic review of compliance to the bank’s requirements in process standards through deep-stick checks, Key Control assessments, Quality assurance and governance of operational risks identified in coordination with stakeholders.



Implement & Monitor ORMAF:

  • Ensure adherence to the ORF in the identification, assessment, mitigation and control and monitoring of risk. Ensure sufficient traction and follow through management actions to mitigate identified operational risks exposure.
  • Ensure that relevant Group and Business policies are effectively embedded within business unit. Facilitate the implementation of key control standards (KCS), related controls sample testing (CST), key risk indicators (KRI) and monitoring plans for compliance and operational risk management.
  • Ensure consistent deployment and execution of KCS, KCI, CST and KRI within Business Unit.
  • Ensure losses, risk events, policy deviations, KCI, CST & KRI exceptions, are recorded, reviewed and reported. Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk.
  • Assist Business Unit Head and Head of Operational Risk in the implementation of OR framework or other relevant OR initiatives.

Exposure Review / Investigation:

  • Participate in the investigation / review of negative operational risk exposure (internal and external) as it arises.
  • Value-add to the business unit by identifying new, thematic and developing risks, providing operational risk advice through ORF and ad hoc reviews (Accountability reviews, Lessons Learnt reviews, Process / Control reviews) at the unit level or participating in reviews driven by the Group Business level based on thematic issues using forward looking based programmes.

Design and Setup:

  • Assist in identifying risks in product process changes. Ensure that the operational risk implications of changes (Product Approval Document) are anticipated and clearly signalled to appropriate stakeholders. Escalate to appropriate stakeholders when operational risks threaten to breach tolerances.
  • Engaging the Business
  • As a key member in the monthly BORF meetings, to review and monitor OR Profile and exposure of the business unit.
  • Prepare Unit OR Profile with appropriate analysis, relevant loss and risk reporting for the BORF, CNFRC, and Group. Ensure timely, accurate submission of risk information to Country Head of Operational Risk. Escalate material and significant risk/loss events to Group CBOR immediately.
  • Manage Responsible Persons (RP) to ensure adequate staffing and implementation of 1st line controls and assurance.
  • Facilitate the socialisation of audit / control issues in country RB.

Regulatory & Business Conduct:

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the Zambia CPBB Credit team to achieve the outcomes set out in the Bank’s Conduct Principles
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders:


  • Regional and Country Heads of Credit Initiation/ Risk Operations
  • Regional and Country Heads/ Fraud Risk Managers
  • Members of Africa Region Leadership Team
  • Members of Retail Clients Risk Management Group
  • Country and Cluster Heads of Control functions
  • Group Internal Audit
  • Country Head of Operational Risk and Responsible Persons undertaking business monitoring in various units.
  • Business Unit Heads, T&O ORM and Managers in various divisions of the Bank (within and outside the country)
  • Country Head, Legal & Compliance and Compliance Managers/Officers
  • Regional and Functional Business Operational Risk Managers.
  • FCC Officers

Other Responsibilities:

  • Embed Here for good and Group’s brand and values in Zambia CPBB Credit ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats):
  • Coordinate training efforts to promote risk management and compliance culture within the Business unit. Ensure gaps are identified and staffs are suitably trained on operational risk and compliance.
  • Ensure proper follow up of issues raised by peer reviews and Group Internal Audit.
  • Ensure risk and loss information are inputted into EORP, and escalation where action is not taken.
  • Assist in co-ordination of Africa Credit Operational Risk Initiatives


Training, licenses, memberships and certifications:

  • Candidate must have the following qualifications
  • Minimum undergraduate degree and/or equivalent professional certification
  • Proven experience in risk management at management/oversight level and/or Audit experience
  • Excellent communication skills
  • Proven ability to efficiently multitask
  • Strong critical thinking skills
  • Excellent proficiency in Excel
  • High degree of integrity and responsibility.

Method of Application

Submit your CV and application on company website:

Standard Chartered Bank Zambia Plc image
Standard Chartered Bank Zambia Plc
Business banking
Corporate finance
Personal banking
Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.