Smolllan Zambia
Posted Job
3 months ago

Operations Manager (Zambia)

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Job Description


At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.

We’re on the lookout for an experienced Operations Manager effectively manage and optimise the operations and co-ordination of services provided to clients on a national basis by ensuring each project delivers results that meet with organisational and client objectives.

As an Operations Manager, you will be responsible for:

  • Achievement of project objectives – Continually benchmark and optimise processes against best practice
  • Account management alignment –Demonstrate analytical planning and creativity for future client retention and development
  • Effective Administration – Manage and maintain all operations staff performance documents and scorecards accurately and within required deadlines
  • Effective budget monitoring – Build and manage operating expenses, e.g. salaries, travel costs etc
  • Operational excellence – Develop, implement, and maintain operational excellence, policies and procedures including standard operating procedures
  • Effective People Management – Manage performance and allocate work to teams
  • Effective teamwork and self-management – Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained


  • What are we looking for?

To qualify for this role, you should:

  • Hold a degree in any field / Diploma in Business or operations management
  • Have minimum 6 years FMCG experience (in Project Management, client and staff interaction, and
  • organisational experience at management level)
  • Have excellent computer skills and proficient in Microsoft Office
  • Possess excellent communication skills both verbal and written
  • Organisational, time management and people management

What’s in it for you:

  • Robust benefits package
  • Company vehicle
  • Opportunity to work within an international organisation






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