Epiroc Zambia Ltd
Posted Job
3 months ago

Product and Sales Support Lead Eastern and Central Africa x1

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Job Description

The Product Lead role for Underground ECA is in place to ensure that our product expertise and understanding about these technologies are not restricted to PC locations, but available locally at an equal capability, ensuring speed and quality in aiding local sales efforts. They will ensure future customer product needs / market intelligence is communicated promptly to the relevant Portfolio Teams, driving the right portfolio development. They will act as the first and primary Underground division point of contact/support to their assigned Customer Center(s) sales teams in terms of expertise, value translation of the underground portfolio, pricing, and communications regarding technology project updates.

They will work in an open and collaborative manner, ensuring communication is pushed to all stakeholders ahead of demand, and that requests for assistance from our customers, internal or external, are answered efficiently and effectively.

Main Responsibilities:

  • Ensuring the safety and well/being of self and team
  • Working closely with the Global Portfolio teams in Underground and ETD to:
  • Be the voice of the customer in terms of our 6th Sense solutions
  • Nominate, validate, track and report on must win 6th Sense deals to the Underground and ETD Marketing Management Teams
  • Participate in 6th Sense business development strategies within supported CCs and/or within Underground and ETD as needed
  • Deliver the market intelligence in the space 6th Sense as needed to feed the portfolio development
  • Define the value of our 6th Sense products/solutions for your market
  • Develop case studies demonstrating the value of relevant technology and products to customers
  • Participate in new product development programs including voice of the customer research
  • Identify and report any quality issues and activities that will improve our products and reduce warranty related expenses
  • Participate in the development of pricing for 6th Sense portfolio offering in your region, in collaboration with the global Marketing Management Teams in Underground and ETD
  • Develop or adapt regional sales and marketing tools, materials, and required trainings to use in the sales process (i.e. technical documentation, product specifications, etc.) for 6th Sense solutions
  • Working closely with the Customer Center sales personnel
  • Communicate the value of products/solutions to the sales teams and to the market to ensure Epiroc secures a premium price position wherever possible
  • Research competition and provide product analysis (performance, range, capabilities)
  • Train the sales teams as needed in products and application, value selling of the 6th Sense offering, new technologies
  • Collect and interpret information on present and future customer demands, promote our technology and solutions at the earliest possible stage to customer(s), consultant companies, greenfield projects.
  • Coordinate the exposure of assigned products in the marketplace via trades shows, demos, advertising, etc.
  • Identify new opportunities, develop & coordinate action plans for implementation and support on new technologies looking for synergy and collaboration between all involved divisions
  • Ensure profitability of sales while working within approved pricing discount structure
  • Work closely with the technical training department, RAC teams where relevant, and partner network to ensure all sales team training needs are met
  • Assist the sales organization as needed with customer business development and/or product performance issues, including KPI definitions, project implementation & development, follow up results etc.
  • Participation in development and negotiation of local tenders as needed
  • Act as one of the primary divisional points of contact to the CC teams on general status and/or updates related to new technology products or projects
  • Act as an ambassador for our aftermarket business wherever possible

Required Competencies:

  • A safety-first and collaboration mentality
  • Respect for all people and cultures
  • Data-driven approach to all decision making
  • Customer relationship management
  • Basic troubleshooting skills
  • Systems optimization capabilities
  • The ability to quantify cost vs benefits of digital / automated solutions
  • Ability to write reports, business correspondence, and procedure manuals
  • Creative problem solving capabilities, ability to think beyond how things have been done to how they can be optimized for efficiency/benefit
  • Commercial acumen/negotiating experience, understanding of tender / contract documents
  • High ability to influence stakeholders, strong presentation skills
  • Good relationship builder and trust enabler
  • Able to multi-task – to manage multiple projects without sacrificing schedule or quality.
  • Highly motivated, “hands on”, energized, enthusiastic with passion and commitment for doing things in the right way without risking loss of business
  • Ability to work independently or as integrated team member, as the situation requires
  • Strong written and verbal communications; native level fluency in English, additional languages an asset
  • Good understanding of basic business cases/financial statements and calculations
  • Demonstrates self-awareness, develops oneself and seeks feedback


  • Familiarity with Epiroc underground product line and / or competitor underground equipment
  • Familiarity with Epiroc 6th Sense (including automation and digitalization) solutions and / or competitor solutions
  • Minimum of 5 years’ of practical related experience in the mining or construction industry is highly preferred
  • Strong mechanical/technical background is required for issue resolution & reasoning/discussing “root cause analysis” with customers
  • Advanced training in computer aided maintenance systems, reporting, databases, and spreadsheets are preferred qualifications
  • Proficient level skills in MS Office, specifically PowerPoint, Excel and Outlook
  • Possess a valid/active driver’s license
  • Direct sales or commercial experience is considered an asset


  • Bachelor of Science in Engineering or related discipline is preferred. Equivalent combination of education and experience may be considered in lieu of degree
  • United.
  • Inspired.
  • Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
  • In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.
  • We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.
  • Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com

Method of Application

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