Relationship Manager – Micro, Small And Medium Enterprises (MSME)

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Job Description

The Zambia Industrial Commercial Bank Limited (ZICB) is committed to meeting its mission of supporting its customers’ wealth creation and growth through provision of customer-centric banking solutions to its chosen segments, in support of Commercialisation and Industrialisation of the Zambian Economy 247. In line with its mission, the Bank is seeking to recruit highly motivated, result-oriented, well qualified and experienced professionals to fill the following vacancies

(1) Reporting to the Head – Micro, Small and Medium Enterprises (MSME), the job holder wit.

develop and manage the assigned portfolio of Micro, Small and Medium Enterprise customers by prospecting and signing up new clients, offering suitable banking services and implementing retention strategies and

grow the assigned portfolio MSME deposits, loans and advances through effective sales and marketing of the Bank’s products and services.

Minimum Requirements:

  • Grade 12 School Certificate or General Certificate of Education equivalent
  • Degree in Economics or Entrepreneurship or Business Administration or ACCA/CIMA/ZICA or a degree in any relevant field – Minimum of five (5) years experience in the MSME environment
  • Marketing certification is an added advantage

Skills required to undertake the role:

  • Excellent communication skills in both oral and written English
  • Presentation
  • Teamwork
  • Decision making
  • Time keeping Analytical skills
  • Listening skills
  • In-depth knowledge of the Bank’s products and services, the banking industry including the applicable regulations and guidelines, and the Banking and Financial Services Act
  • Thorough understanding of the SME customer segmentation and alignment of relevant products accordingly.

Important Attributes:

  • Strong incorruptible character
  • Ability to build strong interpersonal relationships required to promote customer acquisition service provision and retention
  • Strong sales drive and internal motivation to achieve exceptional sales results
  • High level of tact, diplomacy, and common sense
  • Approachable, good listener, patient with all clients
  • Principled and well cultured
  • Ability to practice confidentiality
  • Live the ZICB values

Method of Application

Only candidates who meet the above job specifications should apply by enclosing their detailed CV’s, photocopies of their academic/professional qualifications and any other relevant documentation in support of their application. Daytime and reachable telephone and/or mobile numbers should be clearly stated.

Kindly note that only shortlisted candidates will be contacted. Applications should reach the undersigned:

Head – Human Capital,

Zambia Industrial Commercial Bank Ltd,

Farmers House/Central Park,

Corner of Church Road and Cairo Road,

PO Box 30228,



Application deadline
6 May 13:48