Right to Care Zambia
Posted Job
8 months ago

Receptionist x1

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Right to Care is at the vanguard in supporting and delivering prevention, care, and treatment services for HIV and associated diseases. We work with government and communities to find pioneering solutions to build and strengthening public healthcare.

We embrace a strong entrepreneurial culture and focuses on innovation and the use of technology to enhance services, address skills shortages, and deliver quality healthcare outcomes. Our areas of expertise include HIV and TB care and treatment, pharmacy automation, medical male circumcision, and cervical cancer diagnosis and treatment.

Right to Care Zambia has been awarded a five (5) year project funded by the USAID through the PEPFAR mechanism. The Maintained Epidemic Control of HIV (MECH) Project aims to reduce HIV mortality, morbidity and transmission by achieving the UNAIDS and PEPFAR goal of 95/95/95 HIV treatment coverage by providing comprehensive HIV Prevention, Care and Treatment maintenance services in Luapula, Northern and Muchinga provinces of Zambia. The MECH project will work closely with and in support of the Ministry of Health.

About the Position

Request to Hire Ref#: RTCZ21 – 119

Date advertised: 4th October 2021

Location: Lusaka

Contract type: Fixed Term

Contract duration: Two (2) Years

Reporting to: Administration Manager

Job grade: TBA

Contact Email: vacancy26@righttocare.org

Qualifications and Experience

  • Diploma in secretarial or administration.
  • Previous experience as a Receptionist
  • Previous experience in NGO sector
  • 2 years’ work experience
  • Hands on experience handling office equipment e.g. printer, binder etc.
  • Proficiency in Microsoft office applications
  • Strong written and verbal communication skills
  • Professional attitude and appearance
  • Customer service
  • Confidentiality.
  • Technical and Behavioural Competencies
  • Confidence & Self Control.
  • Ethics and Integrity
  • Initiative
  • Planning and Organizing
  • Professionalism

Key Performance Areas


  • Greet and welcome visitors as soon as they arrive at the office.
  • Direct visitors to the appropriate person and office

Office Access and Security:

  • Maintain office security by following safety procedures
  • Controlling access via the reception desk i.e. ensure visitors register and screening registers are completed and issue visitors’ badge
  • Open the office for cleaning and ensure it is locked after work hours.

House Keeping:

  • Ensure reception area is tidy and presentable with all necessary stationery and material (e.g. pens, forms and brochures)
  • Support the Administrative Assistant in supervising office cleaning


  • Answer, screen and forward incoming calls
  • Receive, sort, record and distribute mail/deliveries

Clerical and Administrative Duties:

  • Order front office supplies and keep inventory of stock
  • Perform other clerical duties such as scanning, photocopying, binding, etc
  • Maintain a proper filing system for the Operations unit
  • Report and facilitate maintenance needs for front office

Meeting Coordination:

  • Review booking requests meeting rooms to ensure there is no clash among requesters.
  • Ensure meeting room set up and has all the requirements


By applying for the above-mentioned position, you consent to Right to Care to conduct qualification, ID, criminal and reference checks (internal and external) which forms part of the Company’s recruitment policy and procedure. Should you not receive a response to your application from Right to Care within one month of this advert being placed, kindly consider your application as being unsuccessful.

Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process. Right to Care reserves the right to withdraw the vacancy at any time for whatever reason.

Right to Care is an equal opportunity affirmative action employer. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities Employer, we actively encourage and welcome people with various disabilities to apply.

Method of Application

To apply for this job email your details to this email:

Application deadline
8 Oct 13:00