Reprographix Zambia
Reprographix Zambia
Posted Job
6 months ago

Specialist/ Product Specialist Trainee

This listings application deadline has expired so it is probably out of date

View all jobs →

Job purpose

The Solutions Specialist’s role is to qualify solution design for completeness and provide input as a Subject Matter Expert (SME) for assigned products during the design phase. As an SME you will be the expert in your field and provide showroom and training support.

Your technical installation skills will ensure smooth, on-time delivery & installation of solutions & project objectives.

Dimensions:

  • Post Sales Lifecycle Management: The Delivery Consultant provides high quality, business- orientated and technical support to the sales and pre-sales team to assure the product-orientated aspects of the sales campaign are strongly aligned with the business objectives of the prospect throughout the sales cycle.
  • Achieve annually defined Professional Services targets to meet departmental and personal goals
  • Safeguard end-customer satisfaction
  • Maintain a high level of expertise for assigned products

Knowledge, skills, and experience required:

Knowledge:

  • Bachelor’s in computer science or equivalent high level of professional and intellectual ability.
  • Additional IT or ICT courses.
  • Affinity with ICT Industry and related products
  • Must understand databases. Preferably Microsoft SQL.
  • Additional Qualifications that would be beneficial Microsoft Certified System Engineer

Skills:

  • Able to act in a complex technical environment.
  • Ability to translate solution design documents into implementation strategy and solution configuration to meet the requirements as stipulated therein
  • Strong understanding of printing products on a technical level (This is not a must)
  • Ability to create and maintain solution configuration documentation
  • Exceptional communication -, presentation – skills, strong business work ethic, positive attitude, and professional demeanor.
  • Demonstrate the benefits of solutions in a Proof of Concept (POC) environment
  • Strong experience in the implementation of Ricoh’s technologies in customer projects.
  • Work diligently using all available resources to research and test product features with a view to advising peers as the SME for assigned products
  • Willing to work irregular hours
  • Motivated and self-directed solution professional that can operate within proper guidelines and act as a team player.
  • Research, understand, and provide solutions to technical challenges
  • Excellent numeric, qualitative, and analytical skills
  • Willing to travel to deploy respective projects
  • Ability to understand & operate successfully with business professionals of different cultures & backgrounds.
  • An energetic consultative style is likely to be compatible with the dynamic changing environment.
  • Good communication skills both verbal as written at organization-wide level.
  • Fluent in English, both verbal and written, and preferably in at least one other language.
  • Ability to work independently and multitask while managing multiple customers at a time.

Key results area

1.Technical Consulting and Installation:

  • Install Ricoh Solutions according to the Statement of Work leading to full customer satisfaction and deliverables.
  • Work in partnership with the Project Management team and assist in the production of technical documentation.
  • Complete installation and deployment activities in a timely manner.
  • Resolve or escalate any on-going technical issues with the customer.
  • Assist Ricoh Technical Support team in the resolution of post-installation issues.
  • Arrange and install proof of concepts (POC) when required
  • Complete work in accordance with project management plans and deadlines
  • Ownership of technically checking and validating the Statement of Work documents drafted by the solution architects ensuring all component parts are included and compatible with the customer infrastructure.

2. Opportunity Management:

  • Assist in pre-sales cycle as an expert on product features and their ability to meet customer requirements

3. Distributor Partner Management:

  • Support business partners in developing their solution capabilities; to enable them to manage (future) delivery of solutions
  • Proactively engage and influence the strategic and solution partners sales force; to ensure that they promote and position Ricoh solutions

4. Reporting:

  • Report progress on projects for all technical aspects during delivery phases; in order to give insight into consultancy resources for projecting timely completion of projects and in line with

5. Projects:

  • Participate in projects on behalf of the department
  • Communications and working relationships

1. Internal:

  • Ability to communicate at all levels within Ricoh
  • Working closely with the Pre-Sales and Development teams, to offer advice and guidance on opportunities.
  • Bid Team, to aid in the production of RFI/RFQ’s with regard to Solutions opportunities.
  • Post Sales / Project Management, ensuring projects are hand-over to ensure seamless delivery of our solutions.
  • Pre-Sales, provide input into solution design and SOW creation as a Subject Matter Expert

2. External:

  • Customers, to articulate requirements for successful implementation of solutions as specified in Statement of Work and Solution Design Documents
  • Customers, working with key contacts to provide problem escalation at the Presales stage.
  • Working closely with pre-sales team & peers regarding the technical project status and contribution to business targets.
  • Working closely with end-user customers at all levels for the provision of solutions and services.

Scope for impact:

  • Ensure Solutions are effectively scoped and implemented in all Business channels.
  • Ensure customer satisfaction by building a rapport with customer technical contacts
  • Develop solutions knowledge

Method of Application

To apply for this job email your details to the email below:

Application deadline
2 Apr 15:46
Reprographix Zambia image
Reprographix Zambia
Lusaka
Office equipment
Business management software
Document management
Established in 1995, this company provides state-of-the-art office equipment including printers and duplicators. Reprographix Zambia also offers document management solutions with the most technologically advanced digital multi-functional devices, (copier/printer/scanner/fax); unique steel and spiral document binding; turnkey projects for scanning, archiving and document retrieval; media print; and transfer printing for image wear.
You may be interested in...
Umoyo Natural Health
Umoyo Natural Health
Beauty, skincare and cosmetics
Grapefruit Oil  Citrus Paradisi Organic Essential Oil 10ml  image
$11.63
Buy on Shopbwana
Grapefruit oil has a fresh citrus odour and can have a positive, uplifting effect on your mood. It is recommended as part of anti-cellulite blends because of its toning and astringent effects. Citrussy Grapefruit uplifts and detoxifies, beneficial for cellulite and water retention, and as an astringent for oily skin and hair.
Umoyo Natural Health
Umoyo Natural Health
Beauty, skincare and cosmetics
Lavender Lavandula Angustifolia Organic Essential Oil 10ml  image
$18.07
Buy on Shopbwana
This is the most popular and versatile oil in aromatherapy. It is a must for the first aid box - a good oil for irritating skin conditions where there is inflammation, burns, scarring etc. Lavender is also known for its relaxing and calming properties. It is known to relieve headaches and insomnia as well as benefit throat infections, colds and flu.
Umoyo Natural Health
Umoyo Natural Health
Beauty, skincare and cosmetics
Lemon Citrus Limon Organic Essential Oil 10ml  image
$6.73
Buy on Shopbwana
This lively oil with its refreshing citrus aroma is highly antiseptic making it useful in treating wounds and infections. It can also be used in the home to clean and deodorise.
Umoyo Natural Health
Umoyo Natural Health
Beauty, skincare and cosmetics
Grapeseed  Vitus Vinifera Organic Carrier Oil 100ml  image
$15.30
Buy on Shopbwana
Grapeseed oil is suitable for all skin types. Its virtual lack of aroma makes it an ideal base for essential oils. Extremely soothing and an excellent emollient, it is ideal for skins that do not absorb oils easily, as it is finer even than sweet almond, and therefore absorbs more quickly, leaving the skin feeling satiny soft. It does not aggravate acne and is purported to have regenerative and restructuring virtues due to its essential fatty acid content, which is important for skin and cell membranes. Its slightly astringent nature may also help tone the skin.
Umoyo Natural Health
Umoyo Natural Health
Beauty, skincare and cosmetics
Eucalyptus  Smithil Organic Essential Oil 10ml  image
$6.73
Buy on Shopbwana
This essential oil is very pleasant for use in massage blends and steam inhalations. It helps clear breathing passageways and can protect against colds. It can be a useful oil to relieve insect bites as well as muscular aches. It is a well-known oil for decongesting and thus can benefit cold and flu conditions.
Phil Auto Enterprises image
Phil Auto Enterprises
Second hand cars
Vehicle registration and compliance
+2
Lusaka
Phil Auto Enterprises offers a wide variety of top of the range second hand vehicles. Their collection consists of saloons, SUVs, pickups, vans and buses. With all vehicles undergoing rigorous dealer inspections as well as mechanical and electrical check-ups, this company ensures that it supplies the very best cars to its clients. To clients that qualify, Phil Auto offers flexible vehicle financing options - get in touch with their team for details. Vehicle registration and compliance services are also provided. Apart from supplying motor vehicles, Phil Auto also offers professional civil engineering, rehabilitation and maintenance works. This company conducts business with integrity, while providing an exceptional customer service.
GSY Construction Zambia Ltd image
GSY Construction Zambia Ltd
Mining enterprises
Commercial property
Lusaka
GSY Construction Zambia is offering for sale a beautiful piece of land on the left bank of the Zambezi River. The plot is also bordered by the Songwe River and the Chitumbwe River. This commercial property of 102.8230 Hectares is just 8 Kilometres from Livingstone Central Business District and not far from the famous Victoria Falls. It is ideal for a hotel, and a plan for such a development is available. Access to the area is via Kazungula Road. In addition this company is a mining enterprise registered with the Zambian International Trade & Investment Centre as well as the Zambia Extractive Industries Transparency Initiative Council. It is actively looking for suitable gold and copper mining companies to partner with.
Global Connect Travel Tours and Car Hire image
Global Connect Travel Tours and Car Hire
Tours
Car rentals
Tickets and Visas
Lusaka
Global Connect Travel Tours and Car Hire offers a wide range of tour packages. They specialise in creating and facilitating travel experiences that expand awareness, and give each person a true sense of the country and culture they are visiting. It offers a fleet of well maintained, air conditioned vehicles suitable for airport transfers and city transfers as well as safari vehicles. The dedicated travel and consultancy team are ready to offer quality and timely solutions.
Hamerkop Ventures
Property consultants
Haulage and Logistics
Software
Lusaka
UNDER CONSTRUCTION///Founded in 2014, Hamerkop Ventures is headquartered in Lusaka, Zambia with interests in real estate, logistics, and software solutions. They are bullish on the local economy and Africa's growth prospects and confident in taking big bets on the future. Guided by this belief, this company commits itself to meeting the needs of its clients with exceptional professionalism and the highest quality standards. Their industry experts will listen to your needs and offer solutions that will meet your requirement. Get in touch with Hamerkop Ventures and find out how they can help you today!
Vetlab image
Vetlab
Water and sanitation consultants
Food safety and standards
+2
Lusaka
To achieve optimal output from commercial animal production units, Vetlab offers a wide range of tests for monitoring the health of animals and the cleanliness of their environment. Tests include bacteriology, parasitology, water testing, analytical milk testing and feed nutritional testing. Other chemical, microbiological and diagnostic testing can also be carried out. Vetlab has a comprehensive range of lab consumables available for sale, and the company's highly skilled consultants provide food safety auditing and training services.