Lukanga Water Supply and Sanitation Company Ltd (LgWSC)
Posted Job
8 months ago

Customer Service Officer (Grade 5; Required No. 1)

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Lukanga Water Supply and Sanitation Company Ltd (LgWSC) is a private company established under the Companies’ Act CAP 388 of the Laws of Zambia. It was incorporated on 21st March 2006 as a Commercial Water Utility (CU) Limited by shares wholly owned by the Local Authorities in Central Province. The CU was established as part of the government water sub-sector reforms to improve delivery of water supply, sewerage, and sanitation services to the urban and peri-urban population in the Province.

The company is in a process of implementing a new and exciting strategic direction for the period 2021-2025 and therefore seeks to engage talent to drive the company towards its new vision and mission.

To fulfill this mandate, the Company has placed emphasis on delivering an excellent service to both its external and internal customers. The Company seeks individuals who are ready to join the crusade towards effective and efficient delivery of services to our esteemed customers in the most professional way. Applications are therefore, invited from suitably qualified Zambians with performance-based backgrounds to fill the following vacancies:

Purpose

  • Under the supervision of the Manager Customer Service, implement and maintain an effective customer care programme aimed at satisfying customer needs.

Requirements

  • Grade 12 Certificate. [ZQF 2B]
  • Diploma in Marketing, Business Administration or equivalent. [ZQF 6]
  • Computer literate and proficient in Excel and word
  • Must be an effective communicator with ability to handle difficult customers

Method of Application

Interested Zambians who meet the requirements of the job will attach an application letter, a curriculum vitae with traceable referees by (mobile phone and email), certified true copies of educational and professional qualifications and any other documents to support their applications clearly indicating when they can be available to fill the position. All foreign qualifications must be accompanied by a verification by Zambia Qualifications Authority (ZAQA).

Your envelope should be marked “Application for Employment (position)” and posted or delivered before:

The Company reserves the right to adjust on the required number for any position. All applications must be addressed to:

The Managing Director,

Corporate Head Office,

Lukanga Water House,

Munkoyo Street,

PO Box 81745,

Kabwe, Zambia.

Enquiries:

Contact:

Human Resource and Administration Department

+260 215 222 474 Ext 103

LgWSC is an equal-opportunity employer

Disclaimer

These position descriptions are not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with these jobs. They are intended, however, to be an accurate reflection of the general responsibilities and requirements necessary to be successful. The company may, in its discretion, modify or revise the position descriptions to meet the company’s changing business needs.

Water for Life!

Resilience, Reliability, and Efficiency for Business Growth

Application deadline
22 Feb 14:46
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