Foreign and Commonwealth Office
Posted Job
over 2 years ago

Community Liaison Officer

This listings application deadline has expired so it is probably out of date

View all jobs →

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category

  • Foreign and Commonwealth Office (Residence and Support Staff)

Main purpose of job:

  • The CLO works closely with the One HMG Platform team to assist UK-based staff and families prior, during and after arrival with adjusting to life in Lusaka.

Roles and responsibilities

  • The CLO serves all UK-based officers (including Officers on temporary duty) to ensure a smooth integration into life in Lusaka.
  • The role requires someone who is proactive, approachable and friendly.
  • The individual should have strong communication skills, including strong listening skills.
  • They should also be willing to be adaptable and flexible to deal with changing circumstances and a diverse range of needs.
  • Given the nature of the role, empathy and discretion are particularly important.

Key responsibilities are as follows:

  • To give advice to new staff and families regarding living in Lusaka; e.g. what to prepare and bring, education/local schools, car purchase, medical facilities etc.
  • Prior to new staff and families arrival (for those going straight to their accommodation), to ensure readiness, and that a basic set of supplies including float (and food supplies if requested) are available. Also extend this service to departing staff.
  • Building and maintaining key contacts in the schools, nurseries and health facilities, to ensure a high level of service for UKB Officers and their families
  • Information gathering for families, spouses/ partners and officers (including those not yet at Post) – primarily on spouse/ partner employment at Post; child and adult education (e.g. by completing the HR School/Nursery Information Sheets); care and training opportunities; single officer and foreign born spouse/ partner issues; recreational facilities; social matters.
  • Support staff during familiarisation visit (tour main shopping and discuss with new arriving staff points of interest they’d like to visit)
  • To help staff and families with their familiarisation/tour/recee (where applicable) of local shops, schools, clubs, etc and introduce them to applicable local communities. Continuously maintain necessary support throughout their posting.
  • To assist families with any problems or queries of a welfare or administrative nature confidentially.
  • To produce a newsletter as required, a Post Welcome Pack, and assist with updating Post Report and Fact Sheet. Ensure timely delivery of these as required.
  • Check emergency contacts are up to date
  • To respond to all queries and administrative requests from DSFA and HR e.g. completing Annual Spouse and Partner Employment Report,HR school information sheet and distributing information(Carousel magazine) from DSFA.
  • Completing the twice yearly ECA Cost of Living Allowance (COLA) survey and assist the ECA Hardship survey as required.
  • Liaise with the FCO Healthline (Healix) as necessary regarding healthcare facilities at post, and with the Regional Medical Advisor to produce a Good Health Guide.
  • Sit on the Post Housing Committee, to support consistency and transparency in the allocation of properties.

Essential qualifications, skills and experience

  • Excellent communication and Interpersonal skills
  • Very organised
  • Very flexible
  • Good knowledge of Lusaka

Desirable qualifications, skills and experience

  • Experience in a similar role, e.g. Social Secretary, etc.
  • Holding a valid driving license

Required competencies

  • Managing a Quality Service, Delivering at Pace, Engaging Internationally, Demonstrating Resilience
  • Application deadline
  • Application deadline – day
  • Application deadline – month
  • Application deadline – year

How to Apply

Submit Your CV and application on company website:

You may be interested in...
Umoyo Natural Health
Umoyo Natural Health
Vitamins, supplements and nutrition
Herbal Green Tea Pure Moringa 20 Tea Bags image
$1.62
Buy on Shopbwana
Herbal Green Tea Pure Moringa 20 Tea Bags
Hot Drinks
Moringa Initiative
Original Moringa tea has a vibrant green colour and a refreshing aftertaste. It is equally delicious served with a squeeze of lemon and a squeeze of honey. Moringa Tea is 100% natural and caffeine-free but promises to give you the boost your body needs. It is also and Halaal certified. The nutritional profile of Moringa will ensure that you stay focused, energised and healthy.
Umoyo Natural Health
Umoyo Natural Health
Vitamins, supplements and nutrition
Herbal Tea  Lemongrass Infusion  20 Tea Bags image
$1.71
Buy on Shopbwana
Herbal Tea Lemongrass Infusion 20 Tea Bags
Hot Drinks
Moringa Initiative
Nothing beats the fragrant smell of lemongrass. A refreshing tea that is delightfully healthy and promises to give you the boost your body needs. This Moringa infusion makes for an aromatic journey for the tastebuds and is 100% natural and caffeine-free and Halaal certified. The nutritional profile of Moringa will ensure that you stay focused, energised and healthy.
Umoyo Natural Health
Umoyo Natural Health
Vitamins, supplements and nutrition
Superfood Capsules Dietary Supplement 180 Miracle Capsules image
$3.95
Buy on Shopbwana
For energy, focus, mood, immunity and wellbeing. Get your daily multivitamin boost with our power-packed capsules. This form of Moringa is easy to ingest and easy to absorb. Our Moringa Capsules are filled with 100% pure Moringa oleifera leaf powder. The nutritional profile of Moringa will ensure that you stay focused, energised and healthy.
Umoyo Natural Health
Umoyo Natural Health
Vitamins, supplements and nutrition
Superfood Capsules   Dietary Supplement  90 Miracle Capsules image
$2.47
Buy on Shopbwana
For energy, focus, mood, immunity and wellbeing. Get your daily multivitamin boost with our power-packed capsules. This form of Moringa is easy to ingest and easy to absorb. Our Moringa Capsules are filled with 100% pure Moringa oleifera leaf powder. The nutritional profile of Moringa will ensure that you stay focused, energised and healthy.
Moringa Initiative Ltd
Moringa Initiative Ltd
Animal health products
 Pet Health Care  Moringa  Pet Food Protein Supplement  image
K25
Buy on Shopbwana
Moringa Pet Food Supplement is packed with protein, minerals, vitamins, all of the essentials amino acids as well as natural anti-inflammatories and anti-oxidants. Moringa is Halaal certified and is a first-rate supplement that provides your animal with the nourishment it needs to ensure optimal health, performance and peak potential.
Ansultech Fire Systems Ltd image
Ansultech Fire Systems Ltd
Fire safety equipment
Inspection and Testing
Car servicing and repairs
Lusaka
Kitwe
Part of the Lusanga Group of Companies, Ansultech Fire Systems (Zambia) opened its doors in 2000. It currently services and maintains 1300 vehicle fire suppression systems throughout Zambia, and is the only company authorised to install, service and maintain the ANSUL LTA-101 vehicle fire suppression systems in the country. Apart from vehicle maintenance, Ansultech also supplies, installs, maintains and inspects a wide selection of fire fighting equipment. Their product range is designed and produced to the highest possible specification and is manufactured within a quality controlled environment to IS0 9002.
Black Dot Media image
Black Dot Media
Multimedia and Advertising
Marketing and PR
Design services
Lusaka
With over 30 years’ experience in the advertising industry, Black Dot Media is an award winning creative advertising agency in Zambia that is constantly evolving. The company offers professional marketing, production and creative services, and digital advertising, as well as website and mobile app development services to clients in both the private and public sectors. It is committed to creating unforgettable and impactful work that remains etched on the minds of audiences for years to come. So, whether you are looking to raise brand awareness, launch a new product, or drive online traffic to your website, get in touch with Black Dot Media today. Their innovative team will recommend the most effective channels and tactics that are relevant to your business.
Vetlab image
Vetlab
Water and sanitation consultants
Food safety and standards
+2
Lusaka
To achieve optimal output from commercial animal production units, Vetlab offers a wide range of tests for monitoring the health of animals and the cleanliness of their environment. Tests include bacteriology, parasitology, water testing, analytical milk testing and feed nutritional testing. Other chemical, microbiological and diagnostic testing can also be carried out. Vetlab has a comprehensive range of lab consumables available for sale, and the company's highly skilled consultants provide food safety auditing and training services.
Moringa Initiative Ltd image
Moringa Initiative Ltd
Natural health
Vitamins, supplements and nutrition
+3
Lusaka
Established in 2013, Moringa Initiative is a proud, family-owned business. Their Moringa is organically grown and lovingly processed on their family farm in Zambia. With Moringa Initiative, you are dealing with a fully transparent, ethical source of top quality, nutritious Moringa. They supply bulk quantities of Moringa to both local and international markets. They have also developed their own retail products that contain their homegrown Moringa! Products have been Halaal Certified and approved by ZABS for the Zambian Market. The company has also just been approved Proudly Zambian™.
Kwithu Lodge image
Kwithu Lodge
Conference venue
Casual dining restaurant
Lodge
Lusaka
This Lusaka lodge provides quality accommodation with 21 chalets, offering a comfortable tasteful living experience. Kwithu Lodge has an elegant restaurant serving continental and Zambian dishes, coupled with a bar. The lodge also offers conference facilities in a modern fully equipped venue for up to 250 delegates - ideal for quality corporate events. The chalets are built away from the restaurant, bar and conference facilities, offering a serene living space.