Standard Chartered Bank Zambia Plc
Standard Chartered Bank Zambia Plc
Posted Job
about 3 years ago

Relationship Manager, Business Banking - (1800021409)

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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Job Purpose

  • The role holder is required to market and manage Business Banking customer relationships through pro-active and consultative approach and detailed understanding of existing customers’ business(es) to enhance profit and/or;
  • Acquire profitable new customers for the Business Banking through the creation, development and maintenance of high quality advisory relationships, that includes effective consultative selling and creative structuring of financial solutions (within segmentation boundaries).

Key Responsibilities

  • Directly work with customers to deepen and secure new business relationships through the analyses of needs and provision of products and services.
  • Creatively tailor products to meet individual customer needs.
  • Analyses and reviews quality of potential and existing business to ensure maximum profitability.
  • Manages credit quality standards through effective management of risk according to the Departmental Operating Instructions (DOI) and other SCB policies.
  • Maintain accurate and up-to-date records of all actual and attempted customer interactions.
  • Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.
  • Work in close partnership with Business Analysts and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with DOI.
  • After consideration of individual case merits, recommend credits for approval by relevant authorities.
  • Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.
  • May be requested to co-ordinate country or regional initiatives within a Business Banking team.
  • Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics.
  • Responsible for delivering a superior service to customers . Resolving exceptional complaints, investigations, and inquiries and liaising with other functions to ensure that issues are resolved.
  • Must ensure compliance with the requirements of Compliance Risk Management at all times. ie Excess Management.

Money Laundering Prevention:-

  • Advise on the implementation of clear lines of internal accountability and responsibility for money laundering prevention in Business Banking.
  • Monitor the operation of such procedures and controls and regularly review them to ensure they reflect any changes in products, systems, policy or regulations
  • Ensure an effective system is in place for the internal reporting of suspicious activities and, where appropriate, act as the point of contact with the Country Money Laundering Prevention Officer or the Authorities.
  • Make periodic reports to Country Money Laundering Prevention Officer on the status of Money Laundering.
  • Our Ideal Candidate
  • Good first degree or requisite technical skills gained through professional associations and practical experience.
  • Five plus years of experience.
  • Credit Skills Assessment qualified or enrolled.
  • Trade Skills Assessment qualified or enrolled.
  • Experience in Business Banking Lending.
  • Complexity/Judgement
  • Complexity in managing portfolio of customers (max 150), balancing effort/reward. Judgement in consideration of credits for approval

How to Apply

Submit your CV and application on company website:

Standard Chartered Bank Zambia Plc image
Standard Chartered Bank Zambia Plc
Lusaka
Business banking
Corporate finance
Investment
Loans
BancAssurance
Personal banking
Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.
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