Airtel Zambia
Airtel Zambia
Posted Job
about 3 years ago

Customer Centre Representatives

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Job Purpose

  • To handle all customer care interactions by providing consistent standards of service to Airtel customers, ensuring customer satisfaction, effective selling and to build and retain excellent customer relationships.

Reporting To The Customer Centre Team Lead, The Main Responsibilities Are:

  • Ensure Customer Satisfaction through consistent standards of service excellence through implementation of continuous improvement initiatives.
  • Drive sales in the walk in centres by achieving performance targets.
  • Promote Airtel brand image by managing service delivery aligned to customer needs and business objectives.
  • Provide excellent customer relationship management by resolving customer queries, selling, retention and relationship building.
  • Adhere to good work ethics

Required Skills & Knowledge:

  • Diploma/Degree in a Commercial Discipline or related field
  • Experience in 1-2 years in a similar role
  • Customer centric
  • Other requirements:
  • High level of commitment
  • Ability and desire to sell
  • High person standard and goal oriented
  • Excellent interpersonal skills
  • Excellent and effective communications skills, both orally and in writing
  • Professional and well groomed in dressing and presentation

How to Apply

Attach an updated CV(with current location/base indicated) to your application.

Kindly note that due to the high volume of applications, only shortlisted candidates will be contacted.

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Airtel Zambia
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Airtel devices
Operating in 20 countries across Asia and Africa including Zambia, this company covers every district and offers a wide variety of tariffs and value added services to meet the needs of individuals and businesses. Their services encompass telecommunications and IT, electronic payment systems, mobile business solutions and phones and accessories.
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