Liability Products Senior Specialist (X1)

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Products & Channels Department to be based at Head Office: –

Job Purpose

• Responsible for developing, modifying, implementing and monitoring the Bank’s Liability Products Strategy.

Under the supervision of the Head Products & Channels, the following are among the Job Key Responsibilities: –

• Implement the Banks Liability Product Strategy.
• Implement, develop and monitor the liability products.
• Measure profitability of the liability products.
• Provide input into campaigns and activities run by Marketing & Communications for Bank segments to increase liability product utilization and profitability.
• Provide ways of how the Bank can cross sell liability products through existing channels.
• Introduce and manage standard tools for liability product development and campaign management.
• Co-develop internal procedures and processes for all liability products and services.
• Manage the existing liability products and services.
• Recommend supportive activities to Marketing & Communications for introducing liability products on the market (co-operation with Marketing & Communications department).
• Develop activation, usage and balance build programs.
• Prepare training materials for the network (co-operation with HR).
• Coordinate market research, monitor competitors and analyze customer needs (co-operation with Marketing & Communications in case of market research).
• Managing the credit and operational risk.
• Oversee the day-to-day operational efficiency and effectiveness of the products.
• Establish and actively monitor service level agreements with service providers.
• Ensure availability to all stakeholder groups in accordance with service level agreements.
• Ensure timeous resolution in cases of service outage.

Internal/External Contact

External:

• Service Providers and regulators

Internal:

• All Divisions

Qualifications and Experience

• Grade 12 certificate with a minimum of 5 credits, of which English and Mathematics are mandatory.
• University Degree in relevant subject .
• At least five (5) years products and or marketing experience preferably in the financial sector.
• Experience in designing, executing and managing Personal Banking/financial product strategies and campaigns.
• Familiarity with international best practices and global trends in the sector.
• Technical knowledge in business finance tools, products and methodologies (sales management, CRM, issuing & acquiring, credit scoring, collections, product development, etc.).
• Knowledge of legal and regulatory issues.
• Knowledge and analytical skills; ability to understand main aspects of a financial institution’s operations.

Job Core Competencies

• Strong communication skills, both oral and written.
• Excellent communicator motivator.
• Team player.
• Efficient time management skills.
• Strong knowledge of bank products and channels.
• Understand product and channel market demands
• Leadership qualities – natural leader and team player with strong influencing skills.
• Strategic analysis.
• Ability to understand and interpret customer needs.

How to Apply

All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to: