Workforce Banking Specialist (X1)

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Departmentat Head Office: –

Job Purpose

• To support the Workforce Senior Banking Specialist in the delivery of our Workforce Banking proposition and driving products sales through the proposition anchoring on salary domiciliation.
• This will be largely driven through opportunities in our internal ecosystem but will also extend externally.

Under the supervision of the Workforce Banking Senior Specialist, the following are among the Job Key Responsibilities: –

• Implement the retail workforce banking proposition.
• Establish an operating rhythm with our corporate banking team to drive Workforce Banking penetration to our corporate clients.
• Implement the marketing strategy which supports Zanaco’s Workforce Banking proposal.
• Own 3rd party partnerships that drive our product dominance.
• Drive product utilisation across all client segments through Workforce Banking.
• Actively manage Workforce Banking partners to ensure optimization of returns.
• Adhere to Workforce Banking performance standards.
• Deliver retail product sales targets through Workforce Banking.
• Accountable for all Workforce Banking financial KPIs.
• Work with stakeholders to ensure Workforce Banking proposition fulfills customer service expectations.
• Ensure adherence to customer complaints resolution and escalation.
• Use voice of frontline to address pain points.

Internal/External Contact

External: Local Regulators on statutory matters

Internal: All Divisions

Qualifications and Experience

• Grade 12 certificate with a minimum of 5 credits, of which English and Mathematics are be mandatory.
• University Degree in relevant subject.
• Diploma in Banking or Finance will be an added advantage.
• At least three (3) years banking management experience.
• Understanding of Retail Banking products and account opening, KYC Requirements.
• Understanding of relevant legislation e.g. KYC, Anti – Money laundering, Banking code.
• Understanding of people policies and processes.
• Demonstrated complaint handling and skills certifications.

Job Core Competencies

• Verbal and written communication
• Delighting customers
• Networking/Liaison
• Persuading and selling
• Drive for results
• Analytical thinking
• Team work
• Customer service orientation
• Analysis
• Monitoring
• Problem solving
• Presentation and facilitation

How to Apply

All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to: