Standard Chartered Bank Zambia Plc
Standard Chartered Bank Zambia Plc
Posted Job
over 3 years ago

Teller (Retail Banking / Frontline Sales and Service / Customer Service / J311) - (1800016610)

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Standard Chartered Bank Zambia Plc. We are currently looking for an Passionate, Focused and Energetic Teller.

Key Measurable

  • Adhere to set performance goals and aim to achieve and exceed them
  • Refer existing and new clients to sales staff
  • Cross-sell products and services to new and existing customers
  • Maintain support and rapport with customers and alliances
  • Adhere to sales and service processes and policies
  • Accurately processing of all daily counter transactions for deposit/withdrawals to save assurance, flexi cash and investor deposit accounts (involving cash, cheques, inter-account transfers), cheque books, cashiers orders, remittances (both local and foreign) and handling associated customer interactions/inquiries/complaints to a specified standard of quality
  • To indicate adequate narrations when posting transactions in the core banking system for easy of reconciliation
  • Identify opportunities for cross sell through client engagement and refer the leads to the sales team.
  • Broaden digital conversations with customers and ensure clients are migrated to the digital channels
  • Ensure all transitions posted are executed diligently and have zero errors
  • Recovering Bank’s revenue at correct rates as per current Service Tariff
  • To comply with all cash controls, asset controls when ever such are assigned to you, controls over keys, your passwords, controls in Tellers’ guide and ESOM
  • To balance your daily cash and observing of daily intraday and overnight limits
  • To follow health and safety procedures
  • Ensure Customer Due Deligence is complied with according to the laid down instructions
  • Responsible and accountable for primary custodianship of bank cheques, credit cards and infinite debit cards. Ensure full compliance of handling these assets at all times to avoid any lapses in this area

Any other duties that may be delegated by management

Relationship Management:

  • Adhere to the set branch service standards at all times
  • Ensure the delivery of high service quality to customers
  • Maintain good appearance of the branch facilities on your till
  • Actively participate in service performance reviews
  • Attend to and resolve customer’s complaints or feedback promptly
  • Risk Management
  • Ensure proper control and efficient processing of over the counter transactions in line with the set limits and DLA
  • Follow the process for raising suspicious transactions where applicable
  • Escalate any unusual items , unbalanced positions , irregularities and long outstanding transactions to senior management
  • Ensure good operating security measures on the counter to avoid losses
  • Conform to the compliance requirements including central bank and anti money laundering requirements and group code of conduct

Anti Money Laundering

  • Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to
  • Identifying your customers
  • know your customer; reporting suspicious
  • Safeguarding records and not disclosing suspicions to the customer
  • Ensure your staff are trained in combating money laundering

Regulatory & Business conduct

  • Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
  • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role
  • Responsible for delivering ‘effective governance
  • Capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner

Regulatory & Business conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the Upcountry region to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients
  • Effective Operation of Financial Markets
  • Financial Crime Prevention
  • The Right Environment
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
  • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

How to Apply

Submit your CV and Application on Company Website:

Standard Chartered Bank Zambia Plc image
Standard Chartered Bank Zambia Plc
Lusaka
Business banking
Corporate finance
Investment
Loans
BancAssurance
Personal banking
Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.
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