Standard Chartered Bank Zambia Plc
Standard Chartered Bank Zambia Plc
Posted Job
about 3 years ago

Teller (Retail Banking / Frontline Sales and Service / Customer Service / J311) - (1800016610)

This listings application deadline has expired so it is probably out of date

View all jobs →

Standard Chartered Bank Zambia Plc. We are currently looking for an Passionate, Focused and Energetic Teller.

Key Measurable

  • Adhere to set performance goals and aim to achieve and exceed them
  • Refer existing and new clients to sales staff
  • Cross-sell products and services to new and existing customers
  • Maintain support and rapport with customers and alliances
  • Adhere to sales and service processes and policies
  • Accurately processing of all daily counter transactions for deposit/withdrawals to save assurance, flexi cash and investor deposit accounts (involving cash, cheques, inter-account transfers), cheque books, cashiers orders, remittances (both local and foreign) and handling associated customer interactions/inquiries/complaints to a specified standard of quality
  • To indicate adequate narrations when posting transactions in the core banking system for easy of reconciliation
  • Identify opportunities for cross sell through client engagement and refer the leads to the sales team.
  • Broaden digital conversations with customers and ensure clients are migrated to the digital channels
  • Ensure all transitions posted are executed diligently and have zero errors
  • Recovering Bank’s revenue at correct rates as per current Service Tariff
  • To comply with all cash controls, asset controls when ever such are assigned to you, controls over keys, your passwords, controls in Tellers’ guide and ESOM
  • To balance your daily cash and observing of daily intraday and overnight limits
  • To follow health and safety procedures
  • Ensure Customer Due Deligence is complied with according to the laid down instructions
  • Responsible and accountable for primary custodianship of bank cheques, credit cards and infinite debit cards. Ensure full compliance of handling these assets at all times to avoid any lapses in this area

Any other duties that may be delegated by management

Relationship Management:

  • Adhere to the set branch service standards at all times
  • Ensure the delivery of high service quality to customers
  • Maintain good appearance of the branch facilities on your till
  • Actively participate in service performance reviews
  • Attend to and resolve customer’s complaints or feedback promptly
  • Risk Management
  • Ensure proper control and efficient processing of over the counter transactions in line with the set limits and DLA
  • Follow the process for raising suspicious transactions where applicable
  • Escalate any unusual items , unbalanced positions , irregularities and long outstanding transactions to senior management
  • Ensure good operating security measures on the counter to avoid losses
  • Conform to the compliance requirements including central bank and anti money laundering requirements and group code of conduct

Anti Money Laundering

  • Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to
  • Identifying your customers
  • know your customer; reporting suspicious
  • Safeguarding records and not disclosing suspicions to the customer
  • Ensure your staff are trained in combating money laundering

Regulatory & Business conduct

  • Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
  • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role
  • Responsible for delivering ‘effective governance
  • Capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner

Regulatory & Business conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the Upcountry region to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients
  • Effective Operation of Financial Markets
  • Financial Crime Prevention
  • The Right Environment
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
  • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

How to Apply

Submit your CV and Application on Company Website:

Standard Chartered Bank Zambia Plc image
Standard Chartered Bank Zambia Plc
Lusaka
Business banking
Corporate finance
Investment
Loans
BancAssurance
Personal banking
Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.
You may be interested in...
Jewel of Africa
Jewel of Africa
Jewellery and watches
Yellow Gold Green Tourmaline  Double Claw Ring image
$6,074
Buy on Shopbwana
A double claw on square-cornered stones like Emerald cuts, and it can really add some sass to round and oval stones! In terms of security, double prongs aren't necessarily more secure than single prongs.
Jewel of Africa
Jewel of Africa
Jewellery and watches
Yellow Gold Green Tourmaline  Boat Ring - $3,487 image
$3,487
Buy on Shopbwana
This ring features a delicate Green tourmaline gemstone set in 14k gold plated ring. Green Tourmaline is a variety of Tourmaline specifically green; sometimes otherwise regarded as Verdelite in the trade. With colour ranging from bright electric to subtle mild green making it a highly sought-after stone in the colour stone family. Green! colour to symbolize the very essence of life, nature and energy.
Jewel of Africa
Jewel of Africa
Jewellery and watches
Yellow Gold Tourmaline & Garnet Green Trilogy Ring image
$6,059
Buy on Shopbwana
Stunning, rich green hues and glimmering gold - divine! Elegant weaving baskets adorn the under gallery to give this gorgeous trilogy ring a chic, elegant touch of glamour.
Jewel of Africa
Jewel of Africa
Jewellery and watches
White Gold Tourmaline & Diamonds Green Ring  image
$4,226
Buy on Shopbwana
Engagement rings have been the ultimate symbol of love for thousands of years. In ancient Egypt, they wore rings on the third finger of the left hand to mark where the "vein of love" went directly to the heart, starting a tradition that continues today. When pledging your love with unique Green Tourmaline Engagement Rings, you are starting your own family tradition.
Jewel of Africa
Jewel of Africa
Jewellery and watches
Yellow Gold Green Blue Tourmaline  Petal Ring image
$1,773
Buy on Shopbwana
Wear two or three of these petal rings with different gemstones to get an amazing bouquet!
Umoyo Natural Health image
Umoyo Natural Health
Distribution and Merchandising
Toiletries and personal care
+3
Lusaka
+10 locations
Umoyo Natural Health was established in 2007 and has grown into a well-known and highly regarded supplier of natural health products in Zambia. The company sources high quality health products from all over the world, offering them for sale at their many Health Shops around Zambia. Staff undergo regular product training sessions enabling them to respond to clients' questions and recommend suitable products. Umoyo is passionate about health and looks forward to serving you!
Black Dot Media image
Black Dot Media
Marketing and PR
Design services
Multimedia and Advertising
Lusaka
With more than 25 years of experience in the advertising industry, Black Dot Media is an award winning creative advertising agency in Zambia that is constantly evolving. The company offers professional marketing, production and creative services, and digital advertising, as well as website and mobile app development services to clients in both the private and public sectors. It is committed to creating unforgettable and impactful work that remains etched on the minds of audiences for years to come. So, whether you are looking to raise brand awareness, launch a new product, or drive online traffic to your website, get in touch with Black Dot Media today. Their innovative team will recommend the most effective channels and tactics that are relevant to your business.
Master Glass image
Master Glass
Building materials
Aluminium windows and doors
Lusaka
Lusaka
Master Glass specialises in the supply and distribution of high-quality melamine boards, offering quality wood-based panels, such as particleboard, chipboard, plywood and MDF cut to size with exceptional accuracy. It also offers glass and mirrors suitable for both individual homes and larger buildings, supplied in sheets or cut to size. The company provides design and repair services as well as installation. It has a qualified team that is able to help clients find the right products for their needs and budget.
Great Wall Casino image
Great Wall Casino
Premier lounges
Pubs and Bars
Casino
Lusaka
Focused on world class gaming facilities, with a wide variety of choices from beginner to established players, Great Wall Casino offers casino entertainment at its best. You'll be treated as a VIP guest and enjoy the true ambiance of an established gentlemen's club. This casino welcomes a diverse mix of clients – from seasoned gamer to complete novice. Relax and chill out here, where flavours of the orient combine with old world opulence. Great Wall Casino does not require you to join as a member – guests can walk right in and start playing. With a well-established client base, this casino also attracts a steady stream of new clients.
Eric Silwamba, Jalasi & Linyama image
Eric Silwamba, Jalasi & Linyama
Legal practitioners
Dispute resolution
Commercial law
Lusaka
A Zambian law firm that specialises in corporate and commercial law, dispute resolution, litigation as well as constitutional and administrative law. They have a solid practice and represent several multinational clients. They are one of few Zambian firms listed on The World Legal 500 and Chambers and Partners websites. They have experience in advising clients from the mining, construction, agricultural and retail sectors. It has been in existence for over 30 years as Eric Silwamba and Company. In 2013 it was rebranded to Eric Silwamba, Jalasi and Linyama Legal Practitioners, following the admission of Joseph Jalasi and Lubinda Linyama as Partners.