MTN Zambia
MTN Zambia
Posted Job
about 4 years ago

Senior Manager, Infrastructure and Services Management

Key Responsibilities

• Develop and manage all system operations for the Information Systems Group (IS) and ensure that adequate capacity, system availability and excellent user support is provided.

• Contribute to strategy development through the development of frameworks to drive change required for business sustainability.

• Effective implementation of MTN and IT/IS technology strategy in achieving organizational goals and building a future proof IT infrastructure operation.

• Manage the execution and implementation of strategy through working with and cross functions, multiple processes, discipline technologies, products, teams and customers.

• Consistent drive towards full automation and digitalization of IT infrastructure.

• To manage and ensure availability of all MTN Zambia Information System infrastructure environment.

• To consistently improve IT infrastructure, develop and maintaining policies, processes and procedures, ensuring projects are completed within budget guidelines and maintaining best practices for an organization’s infrastructure.

• To develop an effective and workable framework for delivering an integrated information systems infrastructure and services.

• Develop frameworks, performance scorecards and other processes that will be used in effective management of outsourced services and ensure service levels and standards are met and sustained.

• Deliver and execute constant improvement plans and technology roadmap in relation to operational excellence.

• Provide input to Business plan to support future computing requirements including modernization and/or upgrade of existing data Centre and End User Computing facilities.

• Manage the entire end user computing environment in relation to MTN End User computing and rollout while ensuring vendors deliver based on business requirements.

• Regularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.

• Review MTN corporate direction and develop Information Services strategy ensuring alignment with MTN corporate strategic objectives and develop plans to support business initiatives and enhance IS support capacity.

• Monitor changes in regulations and technology that may affect revenue assurance functions in MTN and ensure revenue leakage is minimized.

Candidate Requirements

• First degree in Computer Science or Engineering equivalent degree.

• Master Degree in a relevant discipline is desirable.

• Certification in at least two of the following; Oracle, Solaris, Windows and ITIL processes.

• Strong enterprise IT Infrastructure management skills required this covers, UNIX, Linux, Databases this include but not limited to Oracle, mysql, MS-SQL, Mongo DB, Hadoop, Postgres.

• Conversant in Information Technology Infrastructure Library (ITIL) processes, procedures, and roles required.

• Data Centre Management leadership role desired.

• At least 5 years in a large telecommunication environment 3 years of which must have been at management level.

• Min 7 years managing teams of UNIX, storage and data Centre Environment.

• 6 years’ experience working in a large scale outsource providers.

• 3 years of hosting Technologies and Services including outsourcing.

• Good communicator and ability to deal with difficult users

• An in-depth understanding of enterprise server and network systems.

• 2 years of Netapp, EMC, Huawei and Hitachi SAN Storage and other storages.

• 5 years of Solaris, Linux and TCP/IP Networks and multiple database environment especially Oracle

• 2 years in SDD and NFV environment.

• 5 years of PC and end user device support.

• Good project management skills.

• Excellent time management and organizational skills, able to effectively prioritize workload without supervision.

How to Apply

Submit your CV to:

Email applications to
MTN Zambia image
MTN Zambia
Mobile voice and text
Mobile business services
Phones & Accessories
Mobile money
This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.