MTN Zambia
MTN Zambia
Posted Job
about 4 years ago

Billing Manager

Key Responsibilities

• To manage the operations support, planning and implementation of business support including point of sales and billing systems.

• Ensure proper configuration of products in the billing systems.

• Derive Revenue Numbers from the Billing Systems and analyze any exceptions noted.

• Ensure trend analysis of revenue streams and report exceptions as they arise

• Ensure correct tariffs for all enterprise customers are loaded on the billing platforms correctly and reviewed on a monthly basis for accuracy.

• Ensure all revenue streams are billed and accounted for correctly within the agreed reporting timelines

• Ensure validation of credit/debit notes and ensure correction of anomalies noticed.

• Plan and implement quality assurance for all processes surrounding the enterprise billing function.

• Ensure reconciliation of the general ledger to the enterprise customers Ageing Analysis

• Ensure accurate age analysis for all billed Accounts Receivables

• Review reports on key performance metrics

• Make informed decisions from analyzed data to facilitate operational efficiency

• Prepare month end and year end reports required for internal and external reporting

• Contribute to the development and monitoring of internal controls for billing in collaboration with Revenue Assurance

• Provide support for periodic internal and external audits and other statutory and regulatory requirements

• Provide input in put to overall revenue budgeting, modeling, long range and forecasting to management

• Prepares and present to the Senior Manager commercial finance weekly, monthly, quarterly and annual reports in agreed formats and an a timely basis.

• Effectively manages the development of direct reports, effectively linking performance management, learning & development, talent management and the MTNZ Employee Value Proposition to achieve optimum performance.

• Proven ability to perform strategic planning and priority setting for a billing department

• Monitor compliance with MTNZ, MTN Group PPP’s, IFRS, IAS and ZRA regarding revenue management

• Review of business and accounting rules for new products and services

• Review weekly revenue forecast and identifies associated risks/ opportunities

• Provide adequate support for revenue assurance leakage management function

• Provide guidance for the resolution of billing disputes related to revenue enterprise customers.

• Review of agreements, contracts in respect of Postpaid, E1, roaming and value added services

Candidate Requirements

• Bachelor Degree in Computer Science

• Grade twelve (12) Certificate

• Minimum of 5 years’ experience in area of specialisation; with 2 years’ experience in supervising/managing others

• Experience working in a medium to large organization Minimum of three (3) years in similar or equivalent position

• Telecommunication experience essential

• Extensive knowledge of CRM & Applications

• Project management skills

How to Apply

Submit your CV to:

Email applications to
MTN Zambia image
MTN Zambia
Mobile voice and text
Mobile business services
Phones & Accessories
Mobile money
This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.