Standard Chartered Bank Zambia Plc
Standard Chartered Bank Zambia Plc
Posted Job
about 3 years ago

Business Operational Risk Manager

Standard Chartered Bank is a Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise – here for good We are currently looking for a Business Operational Risk Manager to represent the Global Banking business as a first line of defence, implement the Standard Chartered Operational Risk Framework (ORF), and support the Group’s Operational Risk policy and associated operational risk procedures to ensure that operational risk is effectively managed at the business unit level.

Job purpose

o The Business Operational Risk Manager must focus on Global Banking controls, governance, and supervision at all times.

Strategy

o Responsible for understanding the Group’s business strategy and its implications for the operational risk management role.

Business

o Responsible for maintaining an awareness of the wider business, economic and market environment in which the Group operates.

o Continuously evaluate and identify operational risk implications of business strategies and programmes, and provide guidance on any operational risk remediation with support from SORO and respective risk owners.

o Responsible for supporting Global Banking COO initiatives, driving adoption of initiatives at the country level.

Processes

o Responsible for adherence to specified BAU operational risk deadlines.

o Responsible for being key escalation contact for the business for all front office operational risk related incidents and queries that arise, and being a business subject matter expert on Global Banking processes in this market.

o Ensure risk ownership by Country Process Owners over centrally / GBS performed validation checks is retained at the country level – specifically ownership of residual risk evaluations and associated remediation activities.

o Responsible for coordinating with stakeholders in the country and with other Global Banking operational risk managers to increase sharing of key learnings and best practices.

o Accountable for ensuring Risk Acceptance requests are completed by process owners for material risks and control failures identified. Accountable for the provision of these templates to second line operational risk team for review and approval prior to submission to relevant governance forums / committees.

o Responsible for the implementation of the Control Sample Testing (CST) process, sampling and testing the population of controls to ensure compliance with agreed control standards, including facilitating the monitoring / collection of any Key Control Indicators (KCIs).

o Responsible for ensuring quality of information recorded in the risk tracking system, as well as ensuring accuracy, completeness of data, driving the timely resolution of outstanding actions.

o Responsible for supporting the business in minimizing operational risks and losses, and ensuring material operational losses are investigated to prevent recurrence.

o Identify non-standard processes within the business, and ensure appropriate control mechanisms are implemented and monitored for effectiveness.

o Working with the Senior Operational Risk Officer (SORO), responsible for ensuring Root Cause Analysis (RCA) is completed by process owners for any failed audits and other key risk events. Review audit findings and key themes, assisting business to achieve resolution in line with business risk appetite.

o Responsible for coordinating internal and external audit reviews relating to the area of business – liaising with stakeholders to ensure timely / accurate information is.

Risk Management

o Responsible for providing guidance to the business on working towards an advanced MCA, driving improvements in year-on-year average MCA ratings.

o With the guidance and support from Risk Owner and Process Owner, continuously identify and evaluate operational risks arising for new products and new business, regulatory and thematic risks, and drive the implementation of appropriate controls to mitigate these risks in country.

o Accountable for the development of control enhancements to ensure any known risks are controlled within acceptable boundaries and consistent standards.

o Responsible for mentoring Global Banking staff across all segments on business controls.

o Responsible for ensuring compliance with policies applicable to Global Banking which impact operational risk. Challenge processes, procedures, and policy if there is opportunity for improvement

o Responsible for speaking out on emerging risks.

o Responsible for identifying knowledge gaps, facilitate development of training on Operational Risk for the business.

o Participate in periodic peer reviews, subject to business need, to ensure consistency of risk management approach and support the business in embedding best practices.

Governance

o Responsible for the effective running of Global Banking Business Operational Risk Forum (BORF).

o Responsible for ensuring adequate governance and oversight over operational risk, through the escalation and appropriate resolution of relevant risk exposures to the Country Operational Risk Committee (CORC) and Process Governance Committee (PGC) as required.

o Responsible for escalation of issues, blockages, challenges and trends to the Regional lead, COO and Business Head when required.

Regulatory & Business conduct

o Display exemplary conduct and live by the Group’s Values and Code of Conduct.

o Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the business.

o This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, the Group Code of Conduct, the outcomes set out in the Bank’s Conduct Principles, Fair Outcomes for Clients;

o Effective Financial Markets;

o Financial Crime Compliance; The Right Environment

o Effectively and collaboratively identify, escalate, mitigate and facilitate resolving risk, conduct and compliance matters.

Key Stakeholders

o Zambia Global Banking Head in country

o Heads of Global Banking business units

o Senior Operational Risk Officer(s) (SORO)

o Regional BORM / COO

o Internal Audit

o Head of BORM

o Business & Country Compliance teams

o Operations (GBS / GTO)

Other Responsibilities

Embed the Bank’s Valued Behaviours

Qualifications

o Knowledge of Global Banking, Transaction Banking and Financial Markets products – to enable assessment of cross-business issues.

o Relevant business experience in operations, business analysis or project management.

o Clear understanding of the Bank’s Operational Risk Framework or equivalent experience gained in other organisations.

o Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships.

o Strong analytical skills, detail-focused with the ability to interpret large volume of information.

o Problem solving skills with ability to influence across all levels of business.

o Ability to independently drive initiatives with minimum hands-on supervision.

How to Apply

Submit your CV and application on company website:

Standard Chartered Bank Zambia Plc image
Standard Chartered Bank Zambia Plc
Lusaka
Business banking
Corporate finance
Investment
Loans
BancAssurance
Personal banking
Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.
You may be interested in...
Jewel of Africa
Jewel of Africa
Jewellery and watches
Yellow Gold Green Tourmaline  Double Claw Ring image
$6,074
Buy on Shopbwana
A double claw on square-cornered stones like Emerald cuts, and it can really add some sass to round and oval stones! In terms of security, double prongs aren't necessarily more secure than single prongs.
Jewel of Africa
Jewel of Africa
Jewellery and watches
Yellow Gold Green Tourmaline  Boat Ring - $3,487 image
$3,487
Buy on Shopbwana
This ring features a delicate Green tourmaline gemstone set in 14k gold plated ring. Green Tourmaline is a variety of Tourmaline specifically green; sometimes otherwise regarded as Verdelite in the trade. With colour ranging from bright electric to subtle mild green making it a highly sought-after stone in the colour stone family. Green! colour to symbolize the very essence of life, nature and energy.
Jewel of Africa
Jewel of Africa
Jewellery and watches
Yellow Gold Tourmaline & Garnet Green Trilogy Ring image
$6,059
Buy on Shopbwana
Stunning, rich green hues and glimmering gold - divine! Elegant weaving baskets adorn the under gallery to give this gorgeous trilogy ring a chic, elegant touch of glamour.
Jewel of Africa
Jewel of Africa
Jewellery and watches
White Gold Tourmaline & Diamonds Green Ring  image
$4,226
Buy on Shopbwana
Engagement rings have been the ultimate symbol of love for thousands of years. In ancient Egypt, they wore rings on the third finger of the left hand to mark where the "vein of love" went directly to the heart, starting a tradition that continues today. When pledging your love with unique Green Tourmaline Engagement Rings, you are starting your own family tradition.
Jewel of Africa
Jewel of Africa
Jewellery and watches
Yellow Gold Green Blue Tourmaline  Petal Ring image
$1,773
Buy on Shopbwana
Wear two or three of these petal rings with different gemstones to get an amazing bouquet!
Umoyo Natural Health image
Umoyo Natural Health
Distribution and Merchandising
Toiletries and personal care
+3
Lusaka
+10 locations
Umoyo Natural Health was established in 2007 and has grown into a well-known and highly regarded supplier of natural health products in Zambia. The company sources high quality health products from all over the world, offering them for sale at their many Health Shops around Zambia. Staff undergo regular product training sessions enabling them to respond to clients' questions and recommend suitable products. Umoyo is passionate about health and looks forward to serving you!
Black Dot Media image
Black Dot Media
Marketing and PR
Design services
Multimedia and Advertising
Lusaka
With more than 25 years of experience in the advertising industry, Black Dot Media is an award winning creative advertising agency in Zambia that is constantly evolving. The company offers professional marketing, production and creative services, and digital advertising, as well as website and mobile app development services to clients in both the private and public sectors. It is committed to creating unforgettable and impactful work that remains etched on the minds of audiences for years to come. So, whether you are looking to raise brand awareness, launch a new product, or drive online traffic to your website, get in touch with Black Dot Media today. Their innovative team will recommend the most effective channels and tactics that are relevant to your business.
Master Glass image
Master Glass
Building materials
Aluminium windows and doors
Lusaka
Lusaka
Master Glass specialises in the supply and distribution of high-quality melamine boards, offering quality wood-based panels, such as particleboard, chipboard, plywood and MDF cut to size with exceptional accuracy. It also offers glass and mirrors suitable for both individual homes and larger buildings, supplied in sheets or cut to size. The company provides design and repair services as well as installation. It has a qualified team that is able to help clients find the right products for their needs and budget.
Great Wall Casino image
Great Wall Casino
Premier lounges
Pubs and Bars
Casino
Lusaka
Focused on world class gaming facilities, with a wide variety of choices from beginner to established players, Great Wall Casino offers casino entertainment at its best. You'll be treated as a VIP guest and enjoy the true ambiance of an established gentlemen's club. This casino welcomes a diverse mix of clients – from seasoned gamer to complete novice. Relax and chill out here, where flavours of the orient combine with old world opulence. Great Wall Casino does not require you to join as a member – guests can walk right in and start playing. With a well-established client base, this casino also attracts a steady stream of new clients.
Eric Silwamba, Jalasi & Linyama image
Eric Silwamba, Jalasi & Linyama
Legal practitioners
Dispute resolution
Commercial law
Lusaka
A Zambian law firm that specialises in corporate and commercial law, dispute resolution, litigation as well as constitutional and administrative law. They have a solid practice and represent several multinational clients. They are one of few Zambian firms listed on The World Legal 500 and Chambers and Partners websites. They have experience in advising clients from the mining, construction, agricultural and retail sectors. It has been in existence for over 30 years as Eric Silwamba and Company. In 2013 it was rebranded to Eric Silwamba, Jalasi and Linyama Legal Practitioners, following the admission of Joseph Jalasi and Lubinda Linyama as Partners.