Hotel General Manager - Livingstone

Brilliance Executive Management Consultancy is looking for a Hotel General Manager for one of their clients based in Livingstone.

Job Purpose

The Hotel General Manager will be responsible for managing general operations on a day to day basis to assure optimum performance and continual improvement focusing on - guest service, employees, sales/marketing, appearance of the motel, and finance. Coordinate, direct and manage staff to achieve profitability, guest satisfaction and efficiency at all times.

Key Responsibilities:

  • Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
  • Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
  • Deal with maintenance issues, shortages in staff or equipment, renovations etc.
  • Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
  • Establish expected standards for service to guests and members, decor, housekeeping, food quality, and banquet operations
  • Monitor monthly inventory of supplies and equipment to ensure purchases made are within budget and by approved vendors.
  • Work closely with the sales and marketing team to manage all sales/marketing activities of the lodge and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
  • Carry out customer service satisfaction survey on a weekly and monthly basis to ensure customer retention
  • Ensure that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.
  • Maintain relationships with corporate clients
  • Plan and conduct training for employees in accordance with company standards.
  • Communicate all policies and procedures to entire staff.
  • Conduct regular meetings to provide various information including, policy reviews, local property activities, goals,
  • Handle performance evaluations; prepare performance improvement plans, disciplinary documentation
  • Act as representative before government commissions or regulatory bodies during the review of policies or procedures
  • Any other duties assigned by the Managing Director

Personal Attribute/Skills

  • Excellent written English and copy-writing skills.
  • Proficiency in Word, Excel, PowerPoint.
  • Experience with several hotel operation systems
  • Skillful in project planning/ tasks and able to prioritize projects/ tasks.
  • Highly managerial capacities
  • Highly organized and efficient individual
  • Pro-active and result driven
  • Flexible
  • Team player
  • Ability to adapt vision and proven flexibility

Qualifications and Experience

  • Degree or Higher Diploma in Hospitality or Hotel Management from a recognized institution.
  • A minimum of 5+ years’ proven experience in hotel management;
  • Advanced knowledge of Hotel Operations
  • Strong knowledge of hospitality software and MS office;
  • Proven leadership experience in a hotel setting;
  • Must be familiar with the Zambian taxation system and hotel licensing
  • Exceptional customer relations skills and commitment to providing excellent service to hotel guests.
  • Must be a member of a relevant professional body
Apply online
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A consulting firm that is focused on offering the best human resource solutions to the business community. Services offered include recruitment and selection, training and development, organisational transformation, as well as research and strategic information. With a team of qualified and experienced professionals, Brilliance Executive Management Consultancy - BEMCONSULT is able to offer a superior service.