Hotel General Manager - Livingstone

Brilliance Executive Management Consultancy is looking for a Hotel General Manager for one of their clients based in Livingstone.

Job Purpose

The Hotel General Manager will be responsible for managing general operations on a day to day basis to assure optimum performance and continual improvement focusing on - guest service, employees, sales/marketing, appearance of the motel, and finance. Coordinate, direct and manage staff to achieve profitability, guest satisfaction and efficiency at all times.

Key Responsibilities:

• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
• Establish expected standards for service to guests and members, decor, housekeeping, food quality, and banquet operations
• Monitor monthly inventory of supplies and equipment to ensure purchases made are within budget and by approved vendors.
• Work closely with the sales and marketing team to manage all sales/marketing activities of the lodge and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
• Carry out customer service satisfaction survey on a weekly and monthly basis to ensure customer retention
• Ensure that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.
• Maintain relationships with corporate clients
• Plan and conduct training for employees in accordance with company standards.
• Communicate all policies and procedures to entire staff.
• Conduct regular meetings to provide various information including, policy reviews, local property activities, goals,
• Handle performance evaluations; prepare performance improvement plans, disciplinary documentation
• Act as representative before government commissions or regulatory bodies during the review of policies or procedures
• Any other duties assigned by the Managing Director

Personal Attribute/Skills

• Excellent written English and copy-writing skills.
• Proficiency in Word, Excel, PowerPoint.
• Experience with several hotel operation systems
• Skillful in project planning/ tasks and able to prioritize projects/ tasks.
• Highly managerial capacities
• Highly organized and efficient individual
• Pro-active and result driven
• Flexible
• Team player
• Ability to adapt vision and proven flexibility

Qualifications and Experience

• Degree or Higher Diploma in Hospitality or Hotel Management from a recognized institution.
• A minimum of 5+ years’ proven experience in hotel management;
• Advanced knowledge of Hotel Operations
• Strong knowledge of hospitality software and MS office;
• Proven leadership experience in a hotel setting;
• Must be familiar with the Zambian taxation system and hotel licensing
• Exceptional customer relations skills and commitment to providing excellent service to hotel guests.
• Must be a member of a relevant professional body