Brilliance Executive Management Consultancy Ltd
Brilliance Executive Management Consultancy Ltd
Posted Job
about 3 years ago

Hotel General Manager - Livingstone

Brilliance Executive Management Consultancy is looking for a Hotel General Manager for one of their clients based in Livingstone.

Job Purpose

The Hotel General Manager will be responsible for managing general operations on a day to day basis to assure optimum performance and continual improvement focusing on - guest service, employees, sales/marketing, appearance of the motel, and finance. Coordinate, direct and manage staff to achieve profitability, guest satisfaction and efficiency at all times.

Key Responsibilities:

  • Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
  • Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
  • Deal with maintenance issues, shortages in staff or equipment, renovations etc.
  • Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
  • Establish expected standards for service to guests and members, decor, housekeeping, food quality, and banquet operations
  • Monitor monthly inventory of supplies and equipment to ensure purchases made are within budget and by approved vendors.
  • Work closely with the sales and marketing team to manage all sales/marketing activities of the lodge and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
  • Carry out customer service satisfaction survey on a weekly and monthly basis to ensure customer retention
  • Ensure that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.
  • Maintain relationships with corporate clients
  • Plan and conduct training for employees in accordance with company standards.
  • Communicate all policies and procedures to entire staff.
  • Conduct regular meetings to provide various information including, policy reviews, local property activities, goals,
  • Handle performance evaluations; prepare performance improvement plans, disciplinary documentation
  • Act as representative before government commissions or regulatory bodies during the review of policies or procedures
  • Any other duties assigned by the Managing Director

Personal Attribute/Skills

  • Excellent written English and copy-writing skills.
  • Proficiency in Word, Excel, PowerPoint.
  • Experience with several hotel operation systems
  • Skillful in project planning/ tasks and able to prioritize projects/ tasks.
  • Highly managerial capacities
  • Highly organized and efficient individual
  • Pro-active and result driven
  • Flexible
  • Team player
  • Ability to adapt vision and proven flexibility

Qualifications and Experience

  • Degree or Higher Diploma in Hospitality or Hotel Management from a recognized institution.
  • A minimum of 5+ years’ proven experience in hotel management;
  • Advanced knowledge of Hotel Operations
  • Strong knowledge of hospitality software and MS office;
  • Proven leadership experience in a hotel setting;
  • Must be familiar with the Zambian taxation system and hotel licensing
  • Exceptional customer relations skills and commitment to providing excellent service to hotel guests.
  • Must be a member of a relevant professional body
Apply online
http://www.bemconsult.com/index.php?view=jobDetail&jobId=310
Email applications to
jobs@bemconsult.com and copy in bemconsult@outlook.com
Brilliance Executive Management Consultancy Ltd image
Brilliance Executive Management Consultancy Ltd
Lusaka
Recruitment and Training
HR services
Jobs agencies
A consulting firm that is focused on offering the best human resource solutions to the business community. Services offered include recruitment and selection, training and development, organisational transformation, as well as research and strategic information. With a team of qualified and experienced professionals, Brilliance Executive Management Consultancy - BEMCONSULT is able to offer a superior service.
You may be interested in...
Umoyo Natural Health
Umoyo Natural Health
Vitamins, supplements and nutrition
Xx Eve Female  Libido Booster 60 Capsules image
Xx Eve Female Libido Booster 60 Capsules
Herbal Supplement
Notes of Nature Wellness
XX-Eve supports the overall well-being of women of all ages. The vitamin blend boosts energy levels and balances mood swings as well as assists in improving sexual desire, arousal, lubrication, orgasm, and satisfaction. Female Libido booster with natural benefits of Panax Ginseng and Maca Extracts. XX-eve addresses women premier sexual health concerns. Designed to assist the body to recover from nutritional deficits and hormonal imbalances created over time due to continuous stress, anxiety, depression, menopause hormonal imbalance and medical conditions.
Umoyo Natural Health
Umoyo Natural Health
Vitamins, supplements and nutrition
 Osteoeze Gold High Potency Joint Formula 90 Capsules image
If swollen and stiff joints are giving you a hard time, put OsteoEze Gold to the test to set your joints free. A high potency joint formula that can assist the body to curb cartilage degeneration. Ideal for degenerated cartilage, pain and inflammation, swelling and stiffness.
Umoyo Natural Health
Umoyo Natural Health
Beauty, skincare and cosmetics
Helenvita Acnormal  Peeling Gel  75ml image
Revitalizing peeling gel with AHA and PHA for the needs of oily, acne-prone skin. Ideal for sensitive skins. Revitalizes and stimulates the skin by improving significantly its texture.
Umoyo Natural Health
Umoyo Natural Health
Natural health
Bragg Organic Apple Cider Vinegar  Raw  Unfiltered  image
Raw, Unfiltered, Unpasteurised, Naturally Gluten Free. Made from the finest, delicious, healthy, organically grown apples.
Umoyo Natural Health
Umoyo Natural Health
Vitamins, supplements and nutrition
Cholest Complex Cholesterol Support 60 Capsules image
General supplement that can assist the body to lower cholesterol levels. It contains red yeast rice with added coenzyme Q10.
Jewel of Africa image
Jewel of Africa
Gemstones and Lapidary
Jewellery and watches
Gift shops and Souvenirs
Lusaka
+4 locations
Jewel of Africa are manufacturers of world class jewellery using Zambian gemstones such as emerald, tourmaline, garnets, aquamarines, citrines, Amethyst. They offer exquisite pendants, earrings, rings and more. This beautifully presented design-led jewellery proudly competes in the international market. A quality jewellery repair service is also available and rings can be resized. Their experts will be happy to help you with other services, valuations, engraving, cleaning and polishing.
Noah's Ark School image
Noah's Ark School
Primary school
Pre-school
Lusaka
This primary and pre-school sees itself as a vibrant community made up of dedicated staff, parents and pupils. Noah's Ark School follows the Foundation Stage guidelines first developed in the UK. With highly experienced teachers and a low pupil-to-teacher ratio, each child's individual needs can be met. The school has an active school council that ensures rules and regulations are followed. Noah's Ark School encourages pupils, teachers and parents to co-operate and show kindness and respect.
Zirbo Zambia Ltd image
Zirbo Zambia Ltd
Event and hospitality management
Music and Stage equipment
Lusaka
Zirbo Zambia is a professional event management company that provides a full stage package for parties, weddings and a variety of other functions. The Zirbo package includes stages, music systems, lighting systems, aluminium trusses, generators, and a sound engineer, all ensuring a smooth and successful event. The equipment is also available for hire. Clients are advised to set an appointment either by email or phone so the friendly and professional team can help you.
British International Primary School (BIPS) image
British International Primary School (BIPS)
Primary school
Pre-school
Lusaka
Lusaka
The pre-school at British International Primary School caters for children aged between 2 and 7. It follows the early years foundation stage, and key stage one of the English National Curriculum. Primary caters for children aged between 7 and 11, providing a quality education at an affordable cost, to local and expatriate children. The development of children is supported by caring classroom teachers and their full-time teaching assistants. Children may progress from pre-school into primary school.
Rashid Store image
Rashid Store
Hunting and Shooting
Camping and Outdoor equipment
Sport specific gear
Lusaka
Established in February 1970, Rashid Store is the oldest firearms, ammunition and accessories dealer in Zambia. It is a household name nationwide due to its reputation of delivering, supplying and satisfying the customers’ needs over the years. Rashid Store has been proudly serving Zambia's private, commercial, hunting, sporting, wildlife conservation, law enforcement and government end-users for the past 46 years through retail, wholesale and imports. Rashid Store also offers professional gunsmith services.