FSG (Zambia) Limited is committed to the principles of transparency, accountability, integrity and best practices in the conduct of its business in accordance with the best practice on corporate governance. Do you pride yourself in integrity, accountability and transparency? Are you interested in being part of a team that assures their customers that….’we care’? Then FSG Zambia is the place for you. Come and join our team as a Customer Sales Advisor to be based in Ndola or Kitwe.
o We are seeking a driven, friendly, and client-oriented sales advisor to join our growing team and better serve our customers. In this role, you will interact directly with customers via emails, phone calls, and in-person contact to answer questions, provide guidance, increase sales, and elevate their experience with our company.
Sales Advisor Duties and Responsibilities
o Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.
o Maintain in-depth product knowledge in order to supply customers with the best, most accurate information possible
o Utilize persuasion techniques when necessary to close sales
o Handle customer phone calls and emails in a polite, professional, and prompt manner
o Take product orders from customers over the phone, via email, and in-person
o Oversee product display to maintain organization, adequate inventory, and initiate restocking when necessary
o Receive customer complaints and suggest necessary solutions and changes to address the issue
o Operate a cash register or payment system to collect payments and process transactions for customer purchases
o Ensure cleanliness of all customer-facing areas to maintain a positive business reputation
o Behave in a respectful and professional manner to reinforce and elevate the business reputation and brand
Sales Advisor Requirements and Qualifications
o Relevant qualification in business, marketing, communications, or a related field;
o 2+ years of sales or customer service experience
o Customer-oriented attitude with a passion for providing exceptional service
o Excellent interpersonal communication skills, with an emphasis on negotiation and persuasion techniques
o Analytical and mathematical capabilities to manage money, as well as set, analyze, and meet sales targets
o Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
How to Apply
To Apply send detailed CV to: