Manager Billing and Customer Care
This listings application deadline has expired so it is probably out of date
Responsibilities
• Lead the application support team to provide application support and incident resolution for a portfolio of applications
• Identification of the new value-added Services on the world market and putting up proposals for their implementation if applicable and are in line with MTN Zambia and MTN Group goals in conjunction with the marketing department.
• Maintaining excellent quality of service and ensuring all time availability of the Billing/ VAS, Charging and other Customer facing services
• Manage and provide direction for the application team in support of the business operation
• Ensure that applications meet business requirements and systems goals; fulfil end user requirements and identify and resolve system issues
• Identify staff training and development needs and implements necessary actions
• Analyze documentation and technical specifications of any new applications under deployment or consideration to determine its intended functionality
Candidate Requirements
• BSc Degree in IT/Software Engineering
• 4 years’ experience in a VAS environment/ info management
• 2 years’ experience in managing within and IT environment with at least 1 in Applications
• 5 years in telecoms IT experience
How to Apply
Applications should be e-mailed to:
