Standard Chartered Bank Zambia Plc
Standard Chartered Bank Zambia Plc
Posted Job
over 3 years ago

Specialist, Technical Network Specialist

This listings application deadline has expired so it is probably out of date

View all jobs →

Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

o To provide Technical Support by providing efficient and quality service delivery through IT help desk

o To ensure smooth operations of IT equipment and the network infrastructure deployed in the country

Key Responsibilities/Accountabilities

o Installing, maintaining and support of the Bank’s IT networks infrastructure in line with agreed Service Level Agreements between the IT department and user departments at Head Office and branches

o Carry out user management and administration work on the bank’s network in line with approved access levels from the Operations department and implement security systems to manage access control and compliance

o Conduct periodic checks on the installed computer and network infrastructure and produce reports for review by the line manager

o Ensure that all network equipment is configured according to the group’s security standards.

o Configuring routers, switches, firewalls and other network accessories in line with Group standards.

o Implement change requests related to network infrastructure or assign as necessary

o Ensure that all infrastructure related issues are logged on Team Track

o Participate in project implementation as assigned.

o Maintain network equipment inventory

o Any other duties as assigned by the Manager – Networks and Data Centre

Important relationships

o Liaison with Stanbic Africa IT Call Centre to resolve escalated problems and problematic Change Requests

o Liaison with the Business Units

o Liaison with Data Centre Management team in South Africa

o Coordination with other Units in IT, i.e. Application & E-banking and Computer Centre

o Updating and escalation of issues to Manager – Network and Data Centre

o Other stakeholders – Vendors & Service providers (Network providers and Internet Service Providers)

Preferred Qualification and Experience

o Knowledge

o Diploma or higher in Computer Science or related field

o Technical expertise and experience in computer networking and network security.

o CISCO (CCNA/CCNP/CCIE) certification preferable

o Good knowledge of Microsoft products and UNIX

o Good knowledge of router, switch and firewall configuration.

o Good knowledge of the operations of the ISP industry in the Zambian market.

o Be mature, responsible and appreciative of the bank’s core business.

Experience

o Two years Technical support and infrastructure experience required

o Two years experience in the maintenance and support of computers and other related equipment.

o One year experience in managing LAN/WAN.

o Should be able to communicate easily with non-technical members of staff in the Bank on matters related to IT and exercise patience with users

o Abreast with latest trends in technology

Knowledge/Technical Skills/Expertise

o Problem solving

o Quick identification of problems and offering timely solutions in order to attain minimal downtime and inconveniences to users in the Bank System related solutions

o Ensuring that all installations are in line with Group IT policies

o Investigate root cause and devise means to remedy

o Manage work volumes during projects and Change Request implementations

o System related solutions

o Conduct research and analysis for system related problems

o Ability to understand latest technology

Planning

o Daily to monthly planning required

o Daily planning for supporting systems

o Weekly planning for Change Requests testing and implementation

o Weekly to monthly system maintenance planning

Decision making

o Prioritise incidents to be resolved

o Sending resources on site to resolve problems

o Escalation of severity one issues to the line manager

o Ability to assign work to the correct support officer

How to Apply

Submit your CV and Application on Company Website:

Standard Chartered Bank Zambia Plc image
Standard Chartered Bank Zambia Plc
Lusaka
Business banking
Corporate finance
Investment
Loans
BancAssurance
Personal banking
Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.
You may be interested in...
Dynamax Distribution Ltd
Dynamax Distribution Ltd
Distribution and Merchandising
Fluorescent Ink Highlighter 4 Pack   Orange Yellow Pink & Green image
K37.30
Buy on Shopbwana
Was K57.40! Bold Bright non-fading highlighter pack that has a semi-transparent barrel to view ink level. The liquid flow design allows for continuous highlighting without loss of ink
Umoyo Natural Health
Umoyo Natural Health
Natural health
Vegan Health Rusks  High in Fibre Protein & Omega 3 image
K45
Buy on Shopbwana
Delicious high fibre rusks that are also high in protein.
Umoyo Natural Health
Umoyo Natural Health
Beauty, skincare and cosmetics
Black Castor Oil Body & Hair 100ml image
K150
Buy on Shopbwana
Hair & Skin Benefits: Replenishes, Rejuvenates, Nourishes. Ingredients: 100% Ricinus communis(castor) seed oil. Umoyo Black Castor Oil is pure and unrefined, retaining all the healing nutritive & healing properties, making it great for: Skin softening, Moisturizing, Massage oil, Hot oil treatment for dry damaged hair. Black Castor Oil works for all hair types and has amazing benefits. It will moisturize, thicken, strengthen and rapidly increase hair growth. It increases blood flow to the scalp, supplying valuable nutrients to hair follicles.
Umoyo Natural Health
Umoyo Natural Health
Natural health
Banana Chips 200g  image
K35
Buy on Shopbwana
Banana Chips 200g
Fruit Products
Umoyo
Banana chips are full of flavour and a great alternative snack that provides potassium, fibre and essential vitamins and minerals.
Umoyo Natural Health
Umoyo Natural Health
Distribution and Merchandising
Umoyo Natural Health Gift Cards  image
K50
Buy on Shopbwana
Umoyo Natural Health Gift Cards
Gifts, Sports & Toys
Umoyo Natural Health
Make Christmas come early for someone this holiday season by gifting them an Umoyo Gift card redeemable on their online store. Gift cards start at only K50 and can be used to purchase any product via Umoyo's Online Shop.
Magnum Security image
Magnum Security
Security services
Security systems
Home security
Lusaka
A company that provides guard services and a rapid response security service, Magnum Security also has electronic security systems and a vehicle tracking service. They are able to monitor business or residential premises either by VHF radio signal input, telephone line data or video images, and to react accordingly as soon as premises are tampered with. For fast and efficient security responses, Magnum has rapid response vehicles parked at strategic locations around each city in which they operate.
Cosmic Computer Supplies image
Cosmic Computer Supplies
Computers and Accessories
Security systems
+2
Lusaka
+2 locations
Established in 1994, Cosmic Computer Supplies was one of the original ICT companies in Zambia. Over the years it has grown to be among the foremost integrated information technology suppliers of computers and accessories, server systems, business software, CCTV cameras and security access systems, all from leading brands. Additional services include support for structured networking products, system servers and security solutions as well as CCTV installation. Cosmic Computer Supplies stores are where IT solutions meet! As a customer, you will enjoy quality service, an inviting atmosphere and an exceptionally quick response. If you cannot go to one of their stores, you can order from their range of products here on Infobwana.
Saro Agro Industrial Ltd image
Saro Agro Industrial Ltd
Engineering services
Agricultural equipment
+5
Lusaka
+2 locations
Established in 1986, Saro Agro offers an extensive range of reliable tractors and implements for farmers throughout the region. For all of the products it markets, the company has developed a complete maintenance package at its various workshops. Visit any of their outlets in Lusaka, Mkushi or Kitwe, for water pumps, irrigation systems, trailers, generator sets, solar panels and more.
SGC Investments Ltd image
SGC Investments Ltd
Petroleum oil marketing
Petrol station
Haulage and Logistics
Lusaka
SGC Investments is an oil marketing company that operates all over the country. The company specializes in the distribution of petroleum products, delivering fuel direct to its commercial customers in the mining and transportation industries. As a result of owning their own fuel tankers, SGC is able to offer fuel at very competitive prices. Many of SGC's filling stations have mini marts on the premises, so you can conveniently pick up your groceries as you fill up with fuel.
RockView Travel Tours image
RockView Travel Tours
Tickets and Visas
Tours
Immigration consultants
Lusaka
Incorporated in 2009, RockView Travel Tours offers air ticketing, Visa, immigration, travel insurance, airport ground handling and tour services. Their team is well qualified with the aim of providing quality and excellent tailor made services. RockView believes their professional team is able to exceed customer needs and expectations through the provision of exceptional services at fair prices.