Standard Chartered Bank Zambia Plc
Standard Chartered Bank Zambia Plc
Posted Job
about 3 years ago

Specialist, Technical Network Specialist

This listings application deadline has expired so it is probably out of date

View all jobs →

Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

o To provide Technical Support by providing efficient and quality service delivery through IT help desk

o To ensure smooth operations of IT equipment and the network infrastructure deployed in the country

Key Responsibilities/Accountabilities

o Installing, maintaining and support of the Bank’s IT networks infrastructure in line with agreed Service Level Agreements between the IT department and user departments at Head Office and branches

o Carry out user management and administration work on the bank’s network in line with approved access levels from the Operations department and implement security systems to manage access control and compliance

o Conduct periodic checks on the installed computer and network infrastructure and produce reports for review by the line manager

o Ensure that all network equipment is configured according to the group’s security standards.

o Configuring routers, switches, firewalls and other network accessories in line with Group standards.

o Implement change requests related to network infrastructure or assign as necessary

o Ensure that all infrastructure related issues are logged on Team Track

o Participate in project implementation as assigned.

o Maintain network equipment inventory

o Any other duties as assigned by the Manager – Networks and Data Centre

Important relationships

o Liaison with Stanbic Africa IT Call Centre to resolve escalated problems and problematic Change Requests

o Liaison with the Business Units

o Liaison with Data Centre Management team in South Africa

o Coordination with other Units in IT, i.e. Application & E-banking and Computer Centre

o Updating and escalation of issues to Manager – Network and Data Centre

o Other stakeholders – Vendors & Service providers (Network providers and Internet Service Providers)

Preferred Qualification and Experience

o Knowledge

o Diploma or higher in Computer Science or related field

o Technical expertise and experience in computer networking and network security.

o CISCO (CCNA/CCNP/CCIE) certification preferable

o Good knowledge of Microsoft products and UNIX

o Good knowledge of router, switch and firewall configuration.

o Good knowledge of the operations of the ISP industry in the Zambian market.

o Be mature, responsible and appreciative of the bank’s core business.


o Two years Technical support and infrastructure experience required

o Two years experience in the maintenance and support of computers and other related equipment.

o One year experience in managing LAN/WAN.

o Should be able to communicate easily with non-technical members of staff in the Bank on matters related to IT and exercise patience with users

o Abreast with latest trends in technology

Knowledge/Technical Skills/Expertise

o Problem solving

o Quick identification of problems and offering timely solutions in order to attain minimal downtime and inconveniences to users in the Bank System related solutions

o Ensuring that all installations are in line with Group IT policies

o Investigate root cause and devise means to remedy

o Manage work volumes during projects and Change Request implementations

o System related solutions

o Conduct research and analysis for system related problems

o Ability to understand latest technology


o Daily to monthly planning required

o Daily planning for supporting systems

o Weekly planning for Change Requests testing and implementation

o Weekly to monthly system maintenance planning

Decision making

o Prioritise incidents to be resolved

o Sending resources on site to resolve problems

o Escalation of severity one issues to the line manager

o Ability to assign work to the correct support officer

How to Apply

Submit your CV and Application on Company Website:

Standard Chartered Bank Zambia Plc image
Standard Chartered Bank Zambia Plc
Business banking
Corporate finance
Personal banking
Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.
You may be interested in...
Top Dressings  Green Gold 30 Fertilizer - 50kg image
GreenGold is a granular fertilizer that contains a winning combination of nitrogen, calcium and boron. All the nutrients highly plant available and give a rapid response to the plant. GreenGold is treated with Agrotain® which controls potential nitrogen volatilisation losses. GreenGold is suited as a topdress application on all crops and greens.GreenGold is treated with Agrotain, a urease inhibitor which controls potential nitrogen volatilization losses to negligable levels
Link Mining Suppliers
Link Mining Suppliers
Computers and Accessories
125a (Hp Cb540a) black Toner Cartridge image
Buy on Shopbwana
125a (Hp Cb540a) black Toner Cartridge
Printing Materials
Print vivid colour documents with bold graphics and sharp detail, using ColorSphere technology. HP toners are designed to work in a variety of challenging environments. Rely on Original HP cartridges. Avoid frustrating reprints, wasted supplies, and delays. Count on sharp and vivid prints. Remanufactured alternatives may not deliver the print quality you expect
Link Mining Suppliers
Link Mining Suppliers
Computers and Accessories
122xlb (Hp Ch563he) high Yield Black Toner Cartridge image
Buy on Shopbwana
122xlb (Hp Ch563he) high Yield Black Toner Cartridge
Printing Materials
Print high-quality text documents and vivid colour images that resist fading. Get easy, affordable printing and user-friendly features that let you finish printing a critical job even when you're low on one ink and easily reorder and recycle.
Link Mining Suppliers
Link Mining Suppliers
Computers and Accessories
122xlc (Hp Ch564he) tri-Colour High Yield Toner Cartridge image
Buy on Shopbwana
Print high-quality text documents and vivid colour images that resist fading. Get easy, affordable printing and user-friendly features that let you finish printing a critical job even when you're low on one ink and easily reorder and recycle.
Link Mining Suppliers
Link Mining Suppliers
Computers and Accessories
130a (Hp Cf350a) black Toner Cartridge image
Buy on Shopbwana
130a (Hp Cf350a) black Toner Cartridge
Printing Materials
Print standout documents with vivid graphics and sharp detail. Print professional-quality documents, using a toner that produces crisp text and sharp, black graphics. Get the sharp black and grayscale images you expect, and help save money by printing in your own office.
Alliance Media Zambia image
Alliance Media Zambia
Multimedia and Advertising
Operating in 23 countries, Alliance Media is an industry leader in outdoor advertising. The company has been awarded the European Union Award for innovative media and the prestigious "Best Outdoor Advertising Company" award in multiple markets for the past 10 consecutive years. Alliance Media Zambia offers billboard and airport advertising, landmark outdoor sites, street furniture as well as mall media.
ETG Agri Inputs Zambia Ltd image
ETG Agri Inputs Zambia Ltd
Seeds and seedlings
+4 locations
ETG Agri Inputs Zambia is your one-stop-shop for Kynoch, Falcon and Zamfert fertilisers. The company also supplies an extensive range of high-quality seeds and agro-chemicals. Their trained team of agricultural consultants provide farmers with professional agronomic services. Since its inception, ETG has emerged as one of Africa’s largest agricultural conglomerates. Its footprint expands across sub-Saharan Africa, North America, Europe, the Middle East and South East Asian countries. The group’s supply chain penetrates deep into remote agricultural regions where they procure commodities from smallholder farmers through their strategically located centres.
Fairworld Properties Ltd image
Fairworld Properties Ltd
Commercial property
Residential property
Agricultural land and property
Fairworld Properties is a property consultancy that specialises in corporate leasing, tenant representation, residential, commercial and agriculture brokerage, investment planning and valuation of properties and goods. The company provides investors with maximum flexibility by offering debt and equity solutions in addition to its core product. If you are intending to acquire a house, land or any other property, Fairworld is ready to help and carefully take you through the process.
Avensis Solutions Ltd image
Avensis Solutions Ltd
Cleaning products and equipment
Environmental equipment
Sanitary facilities
Avensis Solutions was formed in response to the growing demand for various health and hygiene goods and services. You can hire VIP and portable toilets, marquees, mobile offices and cold storage units, mobile bars and exhibition stands. The company also offers a wide selection of motion-sensing lights and sanitation chemicals. Avensis Solutions prides itself on its expert knowledge of the local market, its good rapport with event management companies as well as its integrity and trustworthiness.
Jewel of Africa image
Jewel of Africa
Jewellery and watches
Gemstones and Lapidary
Gift shops and Souvenirs
+5 locations
Jewel of Africa are manufacturers of world class jewellery using Zambian gemstones such as emerald, tourmaline, garnets, aquamarines, citrines, Amethyst. They offer exquisite pendants, earrings, rings and more. This beautifully presented design-led jewellery proudly competes in the international market. A quality jewellery repair service is also available and rings can be resized. Their experts will be happy to help you with other services, valuations, engraving, cleaning and polishing.