IT Officer – Application Support

Investrust Bank Plc, a growing indigenous commercial bank listed on the Lusaka Stock Exchange, is looking for qualified, self-motivated, hardworking and enthusiastic individuals to fill the following positions that have fallen vacant.

Location: Lusaka Main Branch

Reporting to: Senior Manager – Applications Support

Purpose of the Job

The Job holder is responsible for providing first level Core Banking and Applications support while ensuring maximum availability and uptime of all systems.

Duties

• Ensuring that requests/ incidents are resolved within the specified period the SLA and escalate issues accordingly.

• Monitor user activity to ensure high availability of services

• Perform EOD process and application of updates/ patches where necessary

• Perform system and data backups in accordance with agreed cycles and ensure that all tapes/storage media are appropriately stored per Banks guidelines and standards.

• Ensure system reports, MIS reports and customer statements are available to the branch network and head office departments.

• Ensure weekly, monthly and yearly system maintenance updates are performed

• Participate in business continuity and disaster recovery planning/recovery strategies.

• Conduct testing, implementation and sign-off of all changes

• Ensure all changes are tested in liaison with other units in the information technology department

• Ensuring all test systems are fully operational

• Perform any lawful assignment given by superiors.

Qualifications And Experience

• Bachelors Degree in Computer Science/ Computer Engineering/Information Technology/ Information Systems.

• Two (2) years post qualifying experience in the ICT field in a Banking environment dealing with core banking application support.

• In-depth knowledge of Core Banking systems will be an added advantage.

• Strong analytical skills coupled with the ability to think logically.

• Ability to work independently and good team member.

• Good communication skills (verbal and written).

• Proactive and a self starter

How to Apply

Applications together with certified copies of certificates and CVs along with details of 3 references who can be reached/ contacted easily should reach the under listed address:

Head - Human Resource & Administration,

Investrust Bank Plc,

PO Box 32344,

Lusaka.