MTN Zambia
MTN Zambia
Posted Job
about 3 years ago

Connect Stores Coordinator

Responsibilities

• To supervise and monitor Service Level agreement for connect stores in line with perfect 10 initiatives

• Driving sales and Customer Service through connect stores to achieve targets

• Liaison between MTN and Connect stores

• Provide the marketing team with market intelligence for new/improvement of products/services

• Collaborate with Trade marketing for brand visibility in the all connect stores

• Assist in formulating and implementing a monitoring system and alignment to ensure all teams in the connect stores understand their Key Performance Indicators (KPIs) and deliver on targets expected

• Build capacity in connect stores staff by consistently visiting the connect stores and providing coaching on sales and customer service activities

• Conducts connect store sales reviews on a weekly and monthly basis and takes action to align sales and customer Service practices according to regulatory requirements.

• Identifies systemic problems and engages with other departments to ensure that connect stores consistently meet service level standards

• Reinforce MTN Connect Store Site Evaluation/ checklist then advise improvements thereof

Qualifications

• Degree in Sales & Marketing or equivalent

• 4 years sales experience in service industry

• 2 years’ experience in a leadership role

• Administration and operational experience

• Experience in telecommunications environment

How to apply

Submit your CV to the email below:

Email applications to
jobs.zm@mtn.com
MTN Zambia image
MTN Zambia
Lusaka
Mobile voice and text
Mobile business services
Internet
Phones and accessories
Mobile money
This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.
You may be interested in...
Jewel of Africa
Jewel of Africa
Jewellery and watches
Yellow Gold Emerald & Diamond  Kudu Pendant  image
$17,724
Buy on Shopbwana
This enchanting teardrop emerald pendant has a wonderful African wildlife aura. The tear drop-cut deep green emerald is perfectly balanced by the graceful white gold horns of the kudu split shoulders tapering to a delicate chain in nine-carat white gold. Diamonds are set the full length of the magnificent horns
Umoyo Natural Health
Umoyo Natural Health
Natural health
Health Connection Wholefoods  Maca Chia Oats  300g image
$6.29
Buy on Shopbwana
Health Connection Wholefoods Maca Chia Oats 300g
Seeds & Grains Food
Health Connection Wholefoods
Quick-cooking natural & vegan oats with a sweet malty flavour and creamy texture. Maca plants are typically grown at high altitude in South America. The Bulbous roots are dried and ground to produce a powder wish that has a slightly sweet, malty taste. Maca was used for centuries by the Inca peoples to enhance energy levels and stamina
Umoyo Natural Health
Umoyo Natural Health
Natural health
Health Connection Wholefoods  Stevia Tablets image
$7.19
Buy on Shopbwana
Health Connection Wholefoods Stevia Tablets
Sugar & Sweeteners
Health Connection Wholefoods
A great organic and kosher sugar replacement for your favourite beverages. Stevia is used as a non-nutritive sweetener and herbal supplement. A non-nutritive sweetener is one that contains little to no calories. Stevia is used as a healthful alternative to added sugar in many meals and beverages.
Umoyo Natural Health
Umoyo Natural Health
Natural health
Health Connection Wholefoods  Stevia Powder  image
$11.23
Buy on Shopbwana
Health Connection Wholefoods Stevia Powder
Sugar & Sweeteners
Health Connection Wholefoods
Stevia is a sweet herbal sweetener that is extracted from the leaf of the stevia plant, contains zero calories and is used to replace traditional sugar. It is believed to improve the function of the hormone insulin, helping to lower blood sugar levels. This Organic and kosher Stevia powder is extracted from the leaf of the stevia plant. Replace 1 teaspoon sugar with a knife tip of stevia powder.
Umoyo Natural Health
Umoyo Natural Health
Natural health
Health Connection Wholefoods Tahini Dip 400g image
$9.43
Buy on Shopbwana
Health Connection Wholefoods Tahini Dip 400g
Edible Oil
Health Connection Wholefoods
This delicious Non-GMO sesame seed paste is a tasty dip that's popular in Middle Eastern dishes that can be added to hummus for a richer flavour. It is also used as a dip or spread. Add to sauces for vegetables, chicken or fish. Also delicious in salad dressing.
Study Connect International image
Study Connect International
University
Immigration consultants
Secondary school
Lusaka
Study Connect gives straightforward advice on international study for private boarding schools through to universities, helping self-funded students secure places abroad. Complete their free assessment form to get started. Study Connect International will first understand your options, then manage your applications. They will advise on visas; provide information on accommodation and travel; and connect you with current students. Study Connect has relevant connections in UK, Australia, Canada, China, Mauritius, Netherlands, USA and more.
Walter Genius Couriers Ltd image
Walter Genius Couriers Ltd
Freight and forwarding
Postal and Courier
+2
Lusaka
+8 locations
Walter Genius Couriers offers professional freight and forwarding, customs clearance, postal courier as well as home and office removal services. The company offers international inbound and outbound freight services by road and air. Walter Genius Couriers is dedicated to delivering quality and professional services with confidence in vastly under-serviced areas. The company prides itself in offering transportation intelligence to businesses using both domestic expertise, and regional and international partnership networks.
The Tansi Kitchen image
The Tansi Kitchen
Catering
Bakery
Chongwe
Lusaka
Whether you need some quick meals-for-one or a sumptuous spread for a special occasion, secure your meal delivery slot today and let The Tansi Kitchen do the cooking for you! You can choose from a wide variety of freshly cooked artisan pastas as well as baked goods, and have them delivered to your home or office (currently Lusaka only). This company is committed to providing the most versatile and flexible selection of healthy and delicious meals. All orders have a flat delivery fee of just $5.00.
Boss Aluminium & Construction image
Boss Aluminium & Construction
Aluminium windows and doors
Property improvement
Lusaka
Ndola
UNDER CONSTRUCTION/////Designers, manufacturers and installers of a wide range of innovative, functional, and stylish aluminium windows, doors, shop fronts, partitions, ceilings, wardrobes, kitchen cabinets... These products and fittings are highly durable and unlike many other types of metals, they will not rust over time. This means you are guaranteed a product that will never rust or corrode over the years. For the doors and windows, you will receive a superior level of security, thanks to the unbreakable strength that aluminium offers. Boss Aluminium & Construction will work with you to make sure you get exactly what it is you want, optimised for the scale of production that you need.
Vetlab image
Vetlab
Water and sanitation consultants
Food safety and standards
+2
Lusaka
To achieve optimal output from commercial animal production units, Vetlab offers a wide range of tests for monitoring the health of animals and the cleanliness of their environment. Tests include bacteriology, parasitology, water testing, analytical milk testing and feed nutritional testing. Other chemical, microbiological and diagnostic testing can also be carried out. Vetlab has a comprehensive range of lab consumables available for sale, and the company's highly skilled consultants provide food safety auditing and training services.