MTN Zambia
MTN Zambia
Posted Job
about 3 years ago

Service Centre Supervisor

Responsibilities include:

• To manage the Service Centre, providing customer centric, cost–effective service in order increase the overall sales performance of MTN Zambia

• Translates unit business plan into annual Service Centre plan, ensuring that the teams have the required product stocks, information and resources required to achieve Service Centre objectives

• Ensure the MTNZ policies, processes and procedures are well disseminated amongst Service Centre staff to facilitate effective customer service ii. Ensures that brand corporate identity, retail visual identity and merchandising standards are maintained within the Service Centre

• Manages the Service Centre team towards objectives set, ensuring that the teams comply with policies, processes and procedures, and meet customer service and performance standards. Monitors the performance of staff and any corrective action agreed

• Manages the resolution of escalated queries and complaints, ensuring that these are resolved within service level standards v. Conducts reconciliation of stocks and cash at the Service Centre according to policy and procedures

• Ensures that cash is banked on a daily basis as per policy and procedure

• Liaises with other departments to facilitate adequate service provision within the Service Centre

Candidate Requirements

• Sales/Marketing/Business or equivalent professional Diploma

• Grade 12 Certificate

• 3 Years sales experience

• Administration and Operational Management experience

• Telecommunications experience

How to apply

Submit your CV to the email below:

Email applications to
jobs.zm@mtn.com
MTN Zambia image
MTN Zambia
Lusaka
Mobile voice and text
Mobile business services
Internet
Phones and accessories
Mobile money
This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.
You may be interested in...
Jewel of Africa
Jewel of Africa
Jewellery and watches
Yellow Gold Emerald  Vase Pendant  image
$23,350
Buy on Shopbwana
With a stunning emerald as the centrepiece on yellow gold embellished with diamonds for wearing on special occasions makes a valuable gift for a discerning friend, loved one
Jewel of Africa
Jewel of Africa
Jewellery and watches
White Gold  Emerald  Oval Pendant image
$3,124
Buy on Shopbwana
The White Gold Oval Emerald Pendant Necklace is an exquisite piece that exudes celestial charm and beauty. Fashioned in 14K white gold,
Jewel of Africa
Jewel of Africa
Jewellery and watches
Yellow Gold Garnet  Fish Pendant image
$1,970
Buy on Shopbwana
The fish pendant shaped in the Christian symbol has a beautiful garnet as the centrepiece. The fish symbol is embellished with diamond making this a stunning pendant.
Jewel of Africa
Jewel of Africa
Jewellery and watches
Yellow Gold Garnet  Heart Frame Wire Pendant image
$396
Buy on Shopbwana
A deep rich red with a lustrous polish. Garnet is a staple gemstone that is essential to any jewel collection. The heart frame garnet pendant elegantly enhance one's looks and appearance
Jewel of Africa
Jewel of Africa
Jewellery and watches
Yellow Gold Garnet  Swan Pendant image
$603
Buy on Shopbwana
The delicate Swan pendant makes a signature garnet crystal exciting and eye-catching sparkle. This magical beauty is perfect to wear day or night. Garnet stabilizes and cleanses the aura, allowing its wearer to ensure to shine bright!
Tamboja Cake & Bake Unlimited image
Tamboja Cake & Bake Unlimited
Food and Groceries
Cafe
Bakery
Lusaka
+4 locations
Founded in 2015, Tamboja Cake & Bake Unlimited started out as a small scale supplier of baking aids for cake bakers in Lusaka. But the company soon discovered a demand for their products from all over the country, as well as a market for a number of other items related to more advanced baking - edible decoration, edible printing baking tools etc. Today, Tamboja Cake and Bake Unlimited supplies everything you might need for your home baking or your professional cake baking challenges.
Study Connect International image
Study Connect International
University
Immigration consultants
Secondary school
Lusaka
Study Connect gives straightforward advice on international study for private boarding schools through to universities, helping self-funded students secure places abroad. Complete their free assessment form to get started. Study Connect International will first understand your options, then manage your applications. They will advise on visas; provide information on accommodation and travel; and connect you with current students. Study Connect has relevant connections in UK, Australia, Canada, China, Mauritius, Netherlands, USA and more.
Walter Genius Couriers Ltd image
Walter Genius Couriers Ltd
Freight and forwarding
Postal and Courier
+2
Lusaka
+8 locations
Walter Genius Couriers offers professional freight and forwarding, customs clearance, postal courier as well as home and office removal services. The company offers international inbound and outbound freight services by road and air. Walter Genius Couriers is dedicated to delivering quality and professional services with confidence in vastly under-serviced areas. The company prides itself in offering transportation intelligence to businesses using both domestic expertise, and regional and international partnership networks.
The Tansi Kitchen image
The Tansi Kitchen
Catering
Bakery
Chongwe
Lusaka
Whether you need some quick meals-for-one or a sumptuous spread for a special occasion, secure your meal delivery slot today and let The Tansi Kitchen do the cooking for you! You can choose from a wide variety of freshly cooked artisan pastas as well as baked goods, and have them delivered to your home or office (currently Lusaka only). This company is committed to providing the most versatile and flexible selection of healthy and delicious meals. All orders have a flat delivery fee of just $5.00.
Boss Aluminium & Construction image
Boss Aluminium & Construction
Aluminium windows and doors
Property improvement
Lusaka
Ndola
UNDER CONSTRUCTION/////Designers, manufacturers and installers of a wide range of innovative, functional, and stylish aluminium windows, doors, shop fronts, partitions, ceilings, wardrobes, kitchen cabinets... These products and fittings are highly durable and unlike many other types of metals, they will not rust over time. This means you are guaranteed a product that will never rust or corrode over the years. For the doors and windows, you will receive a superior level of security, thanks to the unbreakable strength that aluminium offers. Boss Aluminium & Construction will work with you to make sure you get exactly what it is you want, optimised for the scale of production that you need.