Ecobank Zambia
Ecobank Zambia
Posted Job
about 3 years ago

IT Infrastructure Service Support Officer

This listings application deadline has expired so it is probably out of date

View all jobs →

Ecobank Zambia is a full service bank providing a broad range of products and Services to Consumer, Commercial and Corporate business segments within its 7 branches. The bank’s vision is to build a world-class Pan-African bank and contribute to the economic development and financial integration of Africa by providing customers with convenient, accessible and reliable financial products and services. The bank is an affiliate of the Pan-Africa Leader Ecobank Group which is present in 33 Countries in Africa. In order to respond to our growing market with the required Human Capital, we are currently looking for an experienced professional in the following area:

Reports to: Head – Information Technology

Location: Lusaka


• Overall responsibility for data center, power, racks, servers, desktops, operating systems, internal and external telecommunications, networking and security.

Principal Accountabilities:

• Management of the data center – ensure compliance to Ecobank group standards

• Infrastructure Management (racks, servers, desktops, laptops, printers, scanners, photocopiers, Backup, CCTV, etc.)

• Commissioning and configuration of systems, networks and equipment; including hardware, peripherals, and operating software and ensure efficient performance and deployment of appropriate business and support services.

Power management

• Manage telephone systems including VOIP, Video conferencing, Call Centre systems, fax machines, e-mail systems and other Internet communications.

• Prepares and maintains documentation of network configurations and cabling layouts.

• Manage the performance monitoring of ICT resources and perform diagnosis and resolution of network infrastructure, OS and hardware faults (including peripherals) – demand and capacity management.

• Manage service level, license and contract agreements with vendors and service providers.

• Management LAN and WAN infrastructure, including telephony (IP, E1 and VOIP) QoS, VPN and MPLS (local and international)

• Ensure LAN/WAN infrastructure fine tuning and upgrade including documentation is done regularly in line with Ecobank group standards.

• Manage the monitoring of Health and Safety and audit checks including electrical testing, warranties, licenses and risk assessments.

• Develop system recovery processes to minimize the risk and impact of a serious disaster and threats to continuity of bank’s operations (including management of appropriate back up regime and virus protection).

• Undertake available training opportunities offered by VBI and the bank from time to time and demonstrate a commitment to continuous development.

• Demonstrate a willingness to work flexibly, sometimes outside of normal core hours, in response to service demands as agreed with Management or Ecobank group

• IT asset inventory management

• Link optimization to ensure high link performance and consistently meeting the 100% service availability benchmark.

• Security Management, including EPO, WSUS and DPM. Ensuring compliance as per guidelines provided by Ecobank group security support team

• User support and training

• Systems Administration

• Operating Systems Configuration and Maintenance

• Microsoft Office products Management

• Housekeeping including physical security checks

• Systems performance optimization

• Domain, Microsoft Exchange, users’ files Backups and Systems configuration

• Management of Active Directory

• To perform other tasks as may be required by management or Ecobank group.

Key Tasks:

• Reduced number of incidents

• Meeting deadlines

• Minimization of system downtime due to service disruptions

• Adherence to Ecobank standards

• Service availability percentages

• Number of issues logged and resolved compared to number of issues reported

• Successful implementation of projects

• Maintenance of up to date records

• Auditor’s exceptions

• % Compliance of AV Update on Desktops and Servers using ePO server

• No of implemented Preventive Measures in response to identified security threats

• No of security related service down times

Important Relationships:

• Bank’s Business units

• Bank’s Support units

• End users/Customers

• EZM & Group Infrastructure, applications and service delivery team

• Vendors & Service Providers

• eProcess infrastructure team

Technical Skills:

• Problem solving

• Analytical skills

• Excellent Customer relationship

• Ability to work under stress

• Team player

• Good communication skills

• Service oriented

• Time and people management

• Project management

• Innovative

• Planning and organizing

Job Skills/Experience/Qualifications:

• Microsoft products, hardware, Unix/Linux/AIX

• Bachelors in Computer Sciences or relevant field

• CISCO certification

• Microsoft Certification is an Added Advantage

• Three (3) Years’ Experience

How to Apply

If you meet the requirements above and would like to be part of our vibrant and result oriented team, send your application with detailed Curriculum Vitae including copies of your academic qualifications to either:

Country Head Human Resources,

Ecobank Zambia Ltd,

PO Box 30705,


Application deadline
2 Apr
Ecobank Zambia image
Ecobank Zambia
Personal banking
Commercial banking
Corporate finance
Loans and mortgages
Micro finance
Electronic payment systems
Ecobank Zambia is part of the Ecobank Group, a leading pan-African bank with operations in 36 countries across the continent. Ecobank currently operates in countries in West, Central, East and Southern Africa including Angola, Cape Verde, Cameroon, Ethiopia, Gabon, Ghana, The Gambia, Kenya, Liberia, Malawi, Mali, Mozambique, Nigeria, Rwanda, Senegal, Sierra Leone, South Africa, Tanzania, Togo, Uganda, Zimbabwe and many more.
You may be interested in...
Umoyo Natural Health
Umoyo Natural Health
Vitamins, supplements and nutrition
Moringa Herbal Tea  Apple & Cinnamon Infusion image
Buy on Shopbwana
A unique infusion of fruit and spice, this tea will linger on the lips and bring comfort after a busy day. Moringa’s Apple and Cinnamon tea is naturally light in calories but gives you an abundance of energy. Moringa Tea is 100% natural and caffeine-free but promises to give you the boost your body needs. It is also and Halaal certified. The nutritional profile of Moringa will ensure that you stay focused, energised and healthy.
Umoyo Natural Health
Umoyo Natural Health
Vitamins, supplements and nutrition
Moringa Herbal Tea  Lemon & Ginger Infusion image
Buy on Shopbwana
Moringa Herbal Tea Lemon & Ginger Infusion
Hot Drinks
Moringa Initiative
A zesty tea infused with the potent goodness of lemon and ginger. This is a winner at breakfast and a refreshing drink in between meals. This Moringa Tea is 100% natural and caffeine-free but promises to give you the boost your body needs. It is also and Halaal certified. The nutritional profile of Moringa will ensure that you stay focused, energised and healthy.
Umoyo Natural Health
Umoyo Natural Health
Vitamins, supplements and nutrition
Moringa Herbal Green Tea image
Buy on Shopbwana
Moringa Herbal Green Tea
Hot Drinks
Moringa Initiative
Original Moringa tea has a vibrant green colour and a refreshing aftertaste. It is equally delicious served with a squeeze of lemon and a squeeze of honey. Moringa Tea is 100% natural and caffeine-free but promises to give you the boost your body needs. It is also and Halaal certified. The nutritional profile of Moringa will ensure that you stay focused, energised and healthy.
Umoyo Natural Health
Umoyo Natural Health
Vitamins, supplements and nutrition
Moringa Herbal Tea  Lemongrass Infusion  image
Buy on Shopbwana
Moringa Herbal Tea Lemongrass Infusion
Hot Drinks
Moringa Initiative
Nothing beats the fragrant smell of lemongrass. A refreshing tea that is delightfully healthy and promises to give you the boost your body needs. This Moringa infusion makes for an aromatic journey for the tastebuds and is 100% natural and caffeine-free and Halaal certified. The nutritional profile of Moringa will ensure that you stay focused, energised and healthy.
Jewel of Africa
Jewel of Africa
Jewellery and watches
White Gold Tanzanite & Diamonds  Pave Ring  image
Buy on Shopbwana
While pavé settings can be a great way to boost the bling of a ring, it doesn't come without a price tag attached. Due to the number of small diamonds involved and the extra workmanship required to cut the diamonds and fix them into the setting, the cost of a pavé setting can creep up.
Network Hardware Suppliers Ltd image
Network Hardware Suppliers Ltd
Networking and Security
Computers and Accessories
Network Hardware Suppliers was established in 2013 to deliver ICT products specifically for network systems - computers and accessories, printers, photocopying machines, PBX and PABX, projectors, screens and access control systems. Other products include electrical materials, generators, air conditioning units and two way radios. The company has a team of qualified technical staff who provide after sales support and installations. This company focuses on supplying and delivering quality products.
Centre Networks Zambia Ltd image
Centre Networks Zambia Ltd
Networking and Security
Computers and Accessories
Security systems
Since its doors opened in 2007, Centre Networks Zambia has been growing its operations, specialising in providing efficient digital networking packages. This company offers equipment and supplies for Wide Area Networks, Local Area Networks, Centralised Fibre Optic Networks, high speed networking, CCTV solutions (surveillance cameras), air conditioning, computer solutions and general supplies. Centre Networks Zambia also provides an after sale service for the products it supplies.
Amiran Ltd image
Amiran Ltd
Seeds and seedlings
+3 locations
This company provides a complete solution to crop health through the provision of fungicides, herbicides and insecticides, with highly experienced staff to advise clients on the most cost effective use of these agro-chemicals. Amiran also supplies a variety of seedlings to farmers and market gardeners throughout the country, and can grow owner-supplied seeds. In addition it offers irrigation systems, and telecommunication and IT products. Amiran only offers globally recognised brands.
Steel Lines Zambia image
Steel Lines Zambia
Agricultural fencing
Building materials
With a fully capable manufacturing operation in Zambia, this company specialises in the production of Conforce, Brickforce, game fencing, and hard drawn wire. The company primarily serves the agriculture and mining sectors, as well as the construction industry and currently has two production plants in Lusaka. Steel Lines yields an impressive excess of 2,000 metric tonnes of wire per month along with production to specification. From planning, to human resources, through to manufacturing and processing, this company holds the highest standards of quality.
Boss Aluminium & Construction
Aluminium windows and doors
Property improvement
UNDER CONSTRUCTION/////Designers, manufacturers and installers of a wide range of innovative, functional, and stylish aluminium windows, doors, shop fronts, partitions, ceilings, wardrobes, kitchen cabinets... These products and fittings are highly durable and unlike many other types of metals, they will not rust over time. This means you are guaranteed a product that will never rust or corrode over the years. For the doors and windows, you will receive a superior level of security, thanks to the unbreakable strength that aluminium offers. Boss Aluminium & Construction will work with you to make sure you get exactly what it is you want, optimised for the scale of production that you need.