Head Of Payments (Treasury & Payments) X1

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Brilliance Executive Management Consultancy Ltd Executive Recruitment We specialize in identifying, attracting and hiring professionals to critical positions with companies across the country. We are not driven by previously-defined processes and predictable solutions, but by listening to clients’ needs and working together to chart, then navigate the wisest course. We target and headhunt by specific industries to ensure that quality candidates are not missed out. Our vigorous research and selection process ensure that we only target the best candidates and conduct reference checks on the shortlisted candidates. You need a trusted and reliable partner for your executive search positions. Our experienced Recruitment Consultants just need a thorough understanding of the job requirement and we will ensure to deliver the best fit candidates for your organization.

Job Purpose

The Head of Payments is responsible for the daily operations of payments processing, including ensuring timely and accurate processing of all payment types (credit and debit card processing, E-banking, wire transfers, Alternate payment channels) through the management and continued professional development of the Payments team, compliance with operational controls, and audit support.

Summary of Key Responsibilities;

Manage the payment processing function and supporting business metrics and indicators for a best in class payments business

Supervise, schedule and prioritize tasks and responsibilities of the Payment services department staff to meet workload and scheduling needs of the department

Driving the digital & emerging payments product strategy for the bank. This will include identifying and prioritizing product initiatives.

Serve as the escalation point for payment issues, and work closely with the payments and front line teams to quickly resolve issues

Ensure adequate controls are maintained across all payment platforms for banking compliance

Manage E-banking, Debit card, and Alternative Payments vendor relationships, and work with vendors to optimize customer experience and authorization rates, ensure adherence to service level agreements

Identify and drive initiatives to prevent and reduce losses related to customer verification, billing and payments

Ensure timely and professional communication with internal and external customers to minimize losses in all business lines

Work with the Audit and Compliance team

Qualifications & Experience

• Degree in Banking, Social Sciences or Business

• A post-graduate Degree would be an added advantage

• 10 years’ experience in the Banking sector

• Must have 5 years working experience in Banking Operations (SPECIFICALLY IN THE TREASURY/PAYMENTS FUNCTION)

• Must have a clear understanding of current Banking Rules and Regulations

• Must a Member of the Zambia Institute of Banking and Financial Services

How to apply

Send your applications to the undersigned:

Brilliance Executive Management Consultants Zambia,

5984 Paseli Road-off Manchinchi Road,



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Brilliance Executive Management Consultancy Ltd
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A consulting firm that is focused on offering the best human resource solutions to the business community. Services offered include recruitment and selection, training and development, organisational transformation, as well as research and strategic information. With a team of qualified and experienced professionals, Brilliance Executive Management Consultancy - BEMCONSULT is able to offer a superior service.