Personal Assistant

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National Pension Scheme Authority (NAPSA) wishes to fill the position of Personal Assistant to be based at Lusaka Regional Office. Interested applicants who meet the required competences are encouraged to apply. The successful candidate will be expected to have demonstrable competencies relevant to the job and will be offered a competitive remuneration package.

Key Responsibilities

Personal Assistant - (Permanent and Pensionable Terms)

The Personal Assistant provides secretarial and administrative duties for the Regional Manager. The assistant manages the Regional Managers calendars, attends to communication and visitors to the office, ensure the office is dean and well organised at all times, and coordinates travel arrangements for the Regional Manager in order to support the office in the delivery of Service.

Respond to enquiries and correspondence both telephone and mitten directed to the Regional Manager in a timely manner and with consideration to the NAPSA policies and procedures to ensure Information is received as planned.

File all documents and correspondence to and from the Regional Managers office to ensure documents are easy to track and access.

Book all meetings for the Regional Manager to support the effectiveness of the director in the delivery of duty and in the management of time.

Maintain the Regional Managers calendar and schedule of appointments to ensure the appointments do not Overlap.

Screen requests for meetings with the Regional Manager to ensure only meetings that are of concern to the office are attended by the Regional Manager, in order for the Regional Manager to attend to priority matters of the office.

Coordinate the preparation of both local and international itineraries for the Regional Manager, and confirm the travel bookings, freight and hotel reservations to enhance ease and convenience of travel by the Regional Manager.

Type letters and other documents as required to ensure timely communication of information that is critical in the delivery of service

Follow up on raised matters as directed by the Regional Manager, to ensure the matters are addressed in a timely manner.

Organize transport for the Regional Manager as requested to ensure the Regional Manager is facilitated in the delivery of service.

Provide administrative support in the preparation of annual reports to ensure the reports are delivered in a timely manner.

Facilitate office cleanliness of the Regional Managers office to ensure the office is clean and well organised at all times.

Facilitate the provision of office refreshments for the Regional Manager in line with the NAPSA policy and procedures on refreshments, and in liaison with the administration office. to ensure the director enjoys the hospitality provided by NAPSA in line with policy

Attend to visitors to the Regional Managers office in a polite manner and with consideration to office privacy and security, in order to pass the right image of NAPSA to the public, and to protect information in the office for unauthorised persons.


Grade 12 with five (5) ’04 Levels with credit or better in Mathematics and English Language.

Diploma in Secretarial Studies

Five (5) years experience in a similar position

How to apply

Your application letter should be accompanied by a CV and copies of relevant certificates and should also specify your contact address and telephone numbers)

Application letters should be addressed to:

Director Human Resources and Administration,

National Pension Scheme Authority,

Levy Business Park Church Road,

PO Box 51275,


Application deadline
25 Dec 22:00