Regional Client Acquisition Specialist - 1

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Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Digital Banking Division under the Sales Department, to be based in Ndola:-


To lead the execution of the Digital Banking client acquisition strategy. To grow and retain a portfolio of active Digital Banking customers and achieve the business target of number clients as well as associated financial performance indicators for assigned region

Deliver set sales targets for the region as agreed with Head Client Acquisition

To ensure DSA sales productivity trackers are completed daily/weekly and feedback provided timely

To provide information to sales teams quarterly in terms of pricing, products and campaigns

To supervise sales promotion campaigns by distributing material to staff and customers and ensuring the cascading of key messages and products for staff

To act as a link between Head Office and DSAs in so far as dissemination of information to the teams is concerned

Responsible for the growth of digital clients on the portfolio and accountable for all financial KPIs on the portfolio

Execute client value proposition for Digital Banking clients

Driving focus on a customer-focused sales and servicing environment

Sets referral, new business and cross-selling goals and monitors achievement of these goals

Ensures that the full value chain of this segment proposition is realized for the Bank

Conducts market sizing and provide initiatives to lead the market

Ensure brand consistency across the channel offering for this segment

Enable DSA sales through sales tool kits

Constantly scan the market to acquire clients

Aligning the Client Acquisition business strategy with other business divisions within the Bank and technology trends

Identify and take ownership of generating sales opportunities through various events and marketing efforts

Build a culture of continuous improvement in sales development

Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix

Works in a facilitative manner to build capability in progressing objectives whilst ensuring profitability and productivity outcomes

Monitoring post acquisition engagement level with clients

Monitoring DSA engagement with clients

Execute defined servicing model for Digital Banking clients

Ensure that all workflow, processes and procedures are followed

Ensures that all regulatory requirements are met and complies with all internal policies and procedures.

Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with the Banking and Financial Services Act. INTERNAL/EXTERNAL CONTACT

External: Clients/Customers.

Internal: All Divisions.


Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects

Degree in a relevant field or professional qualification from a recognised university

Three (3) years banking experience

Experience in managing and coaching a large sales force

Expert Knowledge in digital client acquisition

Good knowledge of financial spreadsheet applications (e.g. Excel) to capture and analyse financial data.

Good knowledge of general banking practices and procedures, principles and practices of business economics and the current business economic environment

A good current knowledge of different industry sectors, financial investment options and electronic banking options for lead generation purposes

A good knowledge of competitor offerings and structures

Sound understanding of current taxation laws as they apply to the portfolio of customers

Good knowledge of technical portfolio management systems

Job Core Competencies

Excellent verbal and written communication skills

Good numerical skills and financial acumen

Negotiation skills.

Interpersonal skills




Results orientated


How to apply

All applications Must have an application/cover letter, copies of qualification certificates including Grade 12 and detailed curriculum vitae indicating the position being applied for in

to the email below.

Zambia National Commercial Bank (ZANACO) image
Zambia National Commercial Bank (ZANACO)
Personal banking
Agribusines and SME business banking
Corporate finance
Electronic payment systems
Zambia National Commercial Bank, commonly known as ZANACO provides personal and business banking, corporate finance, Visa payment systems, investment and loan facilities. ZANACO is the largest financial services provider in Zambia. ZANACO has partnered with Zampost to allow customers to deposit and withdraw funds from their accounts from anywhere in Zambia. The bank has a special interest in agribusiness and small and medium enterprises, offering SMEs payroll solutions.